Entry-Level Customer Support & Orders Specialist

Orbus-Inc; Woodridge (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Orbus is seeking a Customer Support Associate to join our on-site team in Illinois. This entry-level role focuses on delivering exceptional customer experiences and supporting order processing, quotes, and product inquiries.

The ideal candidate is highly organized, personable, and capable of multitasking in a fast-paced environment. A college degree is preferred, or 2+ years in a customer-facing role. Starting pay is $20.00 per hour with full-time on-site employment.

Qualifications

• College degree preferred or 2+ years customer-facing experience.
• Technical savvy: quickly learn proprietary software systems.
• Strong verbal and written communication skills with a professional telephone presence.

Responsibilities

• Serve as the primary point of contact for Orbus customers via phone, live chat, email and other channels.
• Assist with quotes, order placement, product questions, pricing and general account support.
• Accurately enter and manage customer orders and changes following internal processes.

Skills

Customer service

Multitasking

Communication

Education

College degree preferred

2+ years relevant experience

Technical savvy

Tools

Order Entry ERP

CRM systems

Case Management tools

Job description

Orbus is seeking a Customer Support Associate to join our on-site team in Illinois. This entry-level role focuses on delivering exceptional customer experiences and supporting order processing, quotes, and product inquiries.

The ideal candidate is highly organized, personable, and capable of multitasking in a fast-paced environment. A college degree is preferred, or 2+ years in a customer-facing role. Starting pay is $20.00 per hour with full-time on-site employment.