Key Accounts Application Engineer - Flexible Hours

Ralliant; Village of Fairport (NY); Hybrid; USD 83,000 - 155,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Education reimbursement

401k matching

Job summary

Qualitrol seeks a Key Accounts - Application Engineer in Fairport, NY. You will collaborate with customers on technical requirements and work with sales to present the technical side of products. You’ll coordinate with Quality and Engineering to meet specifications and uphold quality standards.

You’ll drive continuous improvement for customers, products, and processes while joining a diverse engineering team. Strong presentation and communication skills are essential.

Qualifications

• BS degree (or equivalent) Electrical or Mechanical Engineering, Computer Science, or related field is required.
• Excellent verbal and written communication with strong customer service focus.
• Knowledge of telecom techniques for remote device monitoring (preferred).
• Proven knowledge of Qualitrol products and Customers.

Responsibilities

• Provide customer technical assistance from quotation through post shipment and installation.
• Research and identify product solutions; initiate new product models to meet customer needs.
• Support manufacturing by answering technical questions and troubleshooting order issues.
• Analyze product failures and customer concerns; generate reports as required.
• Project management of customer issues from occurrence to resolution.
• Accountable for all commercial aspects of key accounts from quoting to invoicing.

Skills

Customer focus

Presentation skills

Analytical thinking

Problem solving

Education

BS degree in Electrical/Mechanical Engineering or Computer Science

Tools

Oracle

Salesforce

Job description

Qualitrol seeks a Key Accounts - Application Engineer in Fairport, NY. You will collaborate with customers on technical requirements and work with sales to present the technical side of products. You’ll coordinate with Quality and Engineering to meet specifications and uphold quality standards.

You’ll drive continuous improvement for customers, products, and processes while joining a diverse engineering team. Strong presentation and communication skills are essential.