Application Engineer — Asset Protection Solutions

Qualitrol; Village of Fairport (NY); On-site; USD 67,000 - 124,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Education reimbursement

401k matching

Maternity/Paternity leave

Life Insurance

Job summary

Qualitrol in Fairport, NY is seeking an Application Engineer to join our Asset Protection product line. You will collaborate with customers on technical requirements and work with Sales to present the technical aspects of our products.

Requirements include a BS in Electrical/Mechanical Engineering or related field and 2+ years in engineering; experience with telecom protocols, Oracle and Salesforce; plus strong communication skills.

Qualifications

• BS degree in Electrical/Mechanical Engineering, Computer Science, or related field.
• 2+ years of experience in an Engineering role.
• Software and hardware implementation and solving sophisticated technical issues.
• Excellent verbal and writing skills with a strong customer service focus.
• Knowledge in telecom techniques for remote device monitoring: TCP/IP, modem protocols, serial links (preferred).

Responsibilities

• Provide customer technical assistance from quotation through post shipment and installation.
• Research and identify product solutions; initiate New Product models and derivatives to meet customer needs.
• Support manufacturing by answering technical questions and troubleshooting order-related problems.
• Analyze product failures and customer concerns; assist in quality processes and generate reports.
• Provide internal training on Qualitrol products.
• Project management of customer issues from occurrence to resolution.

Skills

Customer communication

Problem-solving

Presentation skills

Telecom TCP/IP

Hardware/software implementation

Education

BS in Electrical/Mechanical Engineering or related field

Tools

Oracle

Salesforce

Job description

Qualitrol in Fairport, NY is seeking an Application Engineer to join our Asset Protection product line. You will collaborate with customers on technical requirements and work with Sales to present the technical aspects of our products.

Requirements include a BS in Electrical/Mechanical Engineering or related field and 2+ years in engineering; experience with telecom protocols, Oracle and Salesforce; plus strong communication skills.