Key Account Specialist B2B Customer Service

HellaGoodAudio; Portsmouth (NH); Hybride; USD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Hybrid Work Schedule

Employee Purchase Program

Parental Leave

Health Insurance

Résumé du poste

Ravensburger is seeking a Key Account Specialist in Portsmouth, NH. This hybrid, full-time role focuses on accurate invoicing, chargebacks, disputes, and day-to-day ecommerce account operations, serving as the liaison between internal teams and Amazon/DF, D2C, and other partners.

You will manage order-to-cash from order entry to credit issuance and build strong client relationships. The position requires a High School diploma or equivalent with 2–4 years in account management or related fields,

Qualifications

• High School diploma or equivalent; 2–4 years of experience in account management, operations, or finance (consumer goods, eCommerce, or retail preferred).
• Familiarity with order-to-cash processes and eCommerce account operations.
• Proficiency in SAP or order processing software a strong plus.
• Strong Excel skills with ability to manage and analyze data.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple priorities with accuracy and efficiency.

Responsabilités

• Oversee invoicing, chargebacks, disputes, and day-to-day account operations.
• Act as the primary liaison between internal teams, partners, and distribution centers, maintaining relationships with Amazon DF, D2C, and other ecommerce accounts.
• Manage the order-to-cash process from receipt to fulfillment, invoicing, collections, and credit issuance.
• Provide accurate account reporting, product images, and required documentation to support sales initiatives.
• Collaborate with Finance and Operations to ensure smooth transaction flow and timely resolution.
• Build and maintain strong account relationships through proactive communication and problem-solving.
• Backup for Amazon Key Account Specialist during time off.

Connaissances

Communication skills

Negotiation

Problem-solving

Order-to-cash processes

Excel skills

SAP / order processing software

Formation

High School diploma or equivalent

Outils

SAP

Description du poste

Key Account Specialist

B2B Customer Service

Location: Portsmouth - New Hampshire

Working time: Full Time

Job level: Professionals

Place of work: Hybrid

Department: Marketing & Sales

Start date: 09/22/2025

We at Ravensburger are both a truly global company and a family. As a bunch full of different characters and personalities with heart and a passion for achieving our goals together, we offer a great range of entertainment for children and families. What drives us forward? A shared sense of purpose. Together we are working on creating something meaningful - pure fulfillment for your career!

This is what we need you for The Key Account Specialist is responsible for ensuring accurate invoicing, managing chargebacks and disputes, and supporting day-to-day account operations. In this role, you will serve as the primary liaison between internal teams, external partners, and distribution centers—helping to drive efficiency, minimize revenue loss, and maintain strong relationships with Amazon Distribution Facilities (DF), Direct-to-Consumer (D2C) accounts, and other ecommerce partners. You will also oversee ecommerce account operations with a focus on the order-to-cash process —managing orders from receipt through fulfillment, invoicing, collections, and credit issuance. Your attention to detail and ability to resolve issues quickly will be critical in ensuring a seamless customer experience and supporting the growth of our key accounts.

Invoice & Reporting Investigate missing invoice reports and manually upload invoices for Amazon account Monitor system for errors related to delivery status and order status Maintain and update the warehouse reports for Amazon DF orders; confirm closure once deletions are verified by warehouse Pull late PO reports and send to warehouse for prioritization Returns & Chargebacks Dispute invalid Amazon return attempts while processing valid D2C/ROS returns for credit Manage chargeback CoOp processing and disputes for all D2C accounts Conduct chargeback/shortage root cause analysis and implement corrective actions Process chargeback credits and ensure timely resolution Pull DCM spreadsheets for account fees and issue credits accordingly eCommerce Account Management & Order-to-Cash Oversee daily account management for eCommerce partners assigned Manage the order-to-cash process : order entry, fulfillment coordination, credit issuing Support eCommerce sales initiatives by providing accurate account reporting, product images, and required documentation Collaborate with Finance and Operations teams to ensure smooth transaction flow and timely resolution Act as the primary liaison with Operations/Warehouse on all assigned accounts Build and maintain strong account relationships through proactive communication and problem-solving Be backup for Amazon Key Account Specialist for time off

This is what you can score highly with High School diploma or equivalent 2–4 years of experience in account management, operations, or finance (consumer goods, eCommerce, or retail preferred) Familiarity with order-to-cash processes and eCommerce account operations Proficiency in SAP or order processing software a strong plus Strong Excel skills with ability to manage and analyze data Excellent communication, negotiation, and problem-solving skills Ability to manage multiple priorities with accuracy and efficiency

Your Benefits

Employee Purchase Program

Get awesome discounts on various products. Sweet deals just for you!

Helping Hand

Need support? Our Employee Assistance Program (EAP) offers confidential help for you and your family, from stress management to legal advice. Experts and resources are at your service!

Hybrid Work

Work-life balance is key. Our flexible hybrid work schedule makes it easy to blend work and life seamlessly.

Parental Leave

New parents get 8 weeks paid leave. Birth, adoption, or placement of a child. Time to bond!

Save big on taxes!

With Flexible Spending Accounts (FSA), you can allocate part of your paycheck for medical or dependent care expenses. Enjoy more cash in your pocket and smart savings!

Personal Insurances

Customize your coverage with home, car, pet, travel, legal, jewelry, and identity theft insurance. All-around protection!

Secure your future

You can defer up to an annual maximum based on current year IRS regulations. If you're 50 or older, you can make a “catch‑up” contribution based on allowable IRS regulations.

Safe Harbor: Get a 100% match on the first 4% of your elective deferral per payroll period with True‑up.

Immediate Vesting: Enjoy 100% immediate vesting from day one.

Stay healthy, stay happy!

Join us and enjoy peace of mind with our comprehensive coverage tailored just for you! You get a top‑notch health package with UnitedHealthcare. Medical, dental, vision, and prescriptions are all covered. Plus, 100% in‑network preventive care.

Support association

Our support association enables us to provide financial assistance to our employees in case they find themselves in a sudden emergency or unexpectedly have to bear extraordinary burdens.

Your Days Off

Enjoy up to 25 days of PTO per year. Use them for vacation, sick days, or personal time. Take a break, you deserve it! Plus, enjoy 12 paid holidays each year, aligned with US or Canadian federal holidays.

Competitive Salaries! A creative and collaborative workspace where we celebrate innovation! Salary Range- $50,000-$65,000

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Your way to Ravensburger

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Tonya Dockwell