Key Account Specialist

Gabriel Group; Earth City (MO); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Tuition reimbursement

Paid time off

401(k) with company match

Profit sharing

Employee referral program

Job summary

Beltservice Corporation in Earth City, MO is seeking a detail-oriented Key Account Specialist to join our customer service team at the Earth City headquarters. You will support dedicated customers with order status, pricing, and account information, building strong relationships in a manufacturing setting.

Responsibilities include generating quotes and processing orders in Microsoft D365 ERP, coordinating with Sales Operations, Plant Managers, and Product Groups, auditing daily production

Qualifications

• 3-5+ years of industrial sales experience.
• Experience with ERP systems (Microsoft D365) preferred.
• High school diploma or GED required.

Responsibilities

• Provide full-service support for dedicated customers on orders, pricing, and account status.
• Prepare quotes and process orders using D365 ERP.
• Collaborate with Sales Operations, Plant Managers, and Product Groups to serve customer needs.
• Build strong relationships with customers and manage daily production paperwork.
• Resolve customer complaints and ensure satisfaction.

Skills

Communication skills

Detail oriented

Customer service

Multitasking

Education

High school diploma / GED

Tools

Microsoft D365

MS Office

Job description

• Location 4143 Rider Trail North,Earth City, MO, 63045,United States
• Base Pay $30.00 - $33.00 / Hour
• Job Category Office
• Employee Type Full-Time Non-Exempt

Description

Company Overview

Beltservice Corporation is a leading fabricator of custom conveyor belting. Every day, we stake our reputation on the durability, variety, and performance of the products we produce, committed to delivering high-quality products through innovation and excellence. We are seeking an enthusiastic and detail-oriented Key Account Specialist to join our customer service team at our Earth City, MO headquarters.

Job Summary

The Key Account Specialist will serve on a team that provides full-service support for dedicated customers for all requests regarding order status, product information, account status, pricing, product, or service. If you have a successful track record of building strong relationships and meeting customers' needs, particularly in the manufacturing or industrial industry, we want to hear from you!

Core Values:

• Get it Done: Complete tasks with minimal supervision, solve problems with a positive attitude, and work collaboratively.
• Raise the Standard: Strive for continuous improvement, be open to learning and teaching, and aim to be the best in the industry.
• Do the Right Thing: Value honesty and integrity, see the big picture, and lead by example with humility and confidence.
• Passion for Service: Be responsive and dedicated to customers and ensure promises are met.
• Work with distributors or original equipment manufacturers to serve identified “key” customers on appropriate product recommendations for simple and complex orders.
• Respond to inquiries and prepare quotes / orders using the Microsoft D365 F&O Enterprise Resource (ERP) system.
  
• Work closely with Sales Operations/Customer Service Managers, Plant Managers, and Product Group Managers to better serve customer needs.
  
• Build strong working relationships with customers.
  
• Organize and audit daily production paperwork related to sales goals and customer deadlines.
  
• Resolve customer complaints and ensure overall customer satisfaction through professional customer support.

Qualifications:

• 3-5+ year of industrial sales; inside sales, customer service, B2B or distributor sales.
• Experience working with ERP systems (Microsoft D365) highly preferred.
• High school diploma / GED equivalent required.

Knowledge, Skills, & Abilities:

• "Expert" practical knowledge of product and customer applications.
• Detail oriented and highly organized with the ability to manage multiple priorities.
• Ability to effectively communicate, both written and verbal, with all levels of a company and with customers
• "Expert" level experience working in a Microsoft environment, with all Customer Service tools.
• Competitive starting hourly rate ($30.00-$33.00/hour) with annual bonus potential.
• Full benefits package, including health, dental, life, vision, long/short term disability.
• Tuition Reimbursement.
• Paid Time Off (PTO).
• Employee Referral Program.
• 401(k) plan with company match and Profit Sharing.