Key Account Soft Services & Workplace Manager
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Benefits offered by this job
Job summary
ISS Facilities Services is seeking a Key Account Soft Services & Workplace Manager to lead and manage the delivery of integrated Soft Services and Space Planning across a client portfolio in Livingston.
The successful candidate will oversee client relationships, manage budgets, drive continuous improvement, and ensure compliance with health, safety and regulatory standards across multiple UK and Ireland sites.
Qualifications
- Proven experience in facilities management, specifically within Soft Services and Space Planning.
- Experience managing large client accounts and multiple service lines.
- Strong leadership and people management skills.
- Commercial awareness and strategic planning capability.
- Financial and budget management experience.
- Excellent communication, negotiation and stakeholder management skills.
- Full UK driving licence essential.
Responsibilities
- Act as the primary point of contact for key clients, building and maintaining strong relationships through regular meetings and performance reviews.
- Ensure contractual obligations and service level agreements (SLAs) are consistently achieved and identify opportunities to enhance services and support business growth.
- Lead and manage the delivery of Soft Services and Space Planning teams across multiple sites throughout the UK and Ireland.
- Oversee the consistent delivery of Soft Services including waste management, feminine hygiene, pest control, grounds maintenance and window cleaning.
- Ensure the effective delivery of Space Planning and Lift & Shift services across the UK.
- Manage account budgets, forecasts and profit and loss performance, identifying efficiencies and cost-saving opportunities.
- Ensure compliance with health, safety, environmental and statutory regulations, including risk assessments, safe systems of work and incident investigations.
- Recruit, develop and retain high-performing teams while monitoring KPIs and implementing continuous improvement initiatives.
Skills
Job description
Key Account Soft Services & Workplace Manager
Contract: Infrastructure
Location: Livingston, EH54 8AF
Hours of work: 40
Contract Type: Permanent
We are seeking a Key Account Soft Services & Workplace Manager to lead and manage the delivery of integrated Soft Services and Space Planning across a client's portfolio.
This role is responsible for ensuring exceptional service delivery, maintaining strong client relationships, and meeting contractual obligations, budgets and key performance indicators (KPIs).
Job Description
We are looking for a commercially aware and experienced facilities management professional with a strong background in Soft Services and Space Planning.
The successful candidate will lead operational teams and subcontractors, drive continuous improvement initiatives, and ensure compliance, quality and operational excellence across multiple sites throughout the UK and Ireland.
Key Responsibilities
Act as the primary point of contact for key clients, building and maintaining strong relationships through regular meetings and performance reviews.
Ensure contractual obligations and service level agreements (SLAs) are consistently achieved and identify opportunities to enhance services and support business growth.
Lead and manage the delivery of Soft Services and Space Planning teams across multiple sites throughout the UK and Ireland.
Oversee the consistent delivery of Soft Services including waste management, feminine hygiene, pest control, grounds maintenance and window cleaning.
Ensure the effective delivery of Space Planning and Lift & Shift services across the UK.
Manage account budgets, forecasts and profit and loss performance, identifying efficiencies and cost-saving opportunities.
Ensure compliance with health, safety, environmental and statutory regulations, including risk assessments, safe systems of work and incident investigations.
Recruit, develop and retain high-performing teams while monitoring KPIs and implementing continuous improvement initiatives in collaboration with the Pure Space team.
Professional and Personal Competencies/Qualifications
Skills and Experience:
Proven experience in facilities management, specifically within Soft Services and Space Planning.
Experience managing large client accounts and multiple service lines.
Strong leadership and people management skills.
Commercial awareness and strategic planning capability.
Financial and budget management experience.
Excellent communication, negotiation and stakeholder management skills.
Additional Requirements:
Full UK driving licence essential.
- Car or car allowance provided.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Proud member of the Disability Confident employer scheme
Company: ISS Facilities Services Salary: Not specified Hours: Full-time Location: Livingston, EH54 8AF Working pattern: On-site Job type: Permanent Posting date: 7 Aug 2026 Closing date: 6 Sept 2026
Key Account Soft Services & Workplace Manager
Contract: Infrastructure
Location: Livingston, EH54 8AF
Hours of work: 40
Contract Type: Permanent
We are seeking a Key Account Soft Services & Workplace Manager to lead and manage the delivery of integrated Soft Services and Space Planning across a client's portfolio.
This role is responsible for ensuring exceptional service delivery, maintaining strong client relationships, and meeting contractual obligations, budgets and key performance indicators (KPIs).
Job Description
We are looking for a commercially aware and experienced facilities management professional with a strong background in Soft Services and Space Planning.
The successful candidate will lead operational teams and subcontractors, drive continuous improvement initiatives, and ensure compliance, quality and operational excellence across multiple sites throughout the UK and Ireland.
Key Responsibilities
Act as the primary point of contact for key clients, building and maintaining strong relationships through regular meetings and performance reviews.
Ensure contractual obligations and service level agreements (SLAs) are consistently achieved and identify opportunities to enhance services and support business growth.
Lead and manage the delivery of Soft Services and Space Planning teams across multiple sites throughout the UK and Ireland.
Oversee the consistent delivery of Soft Services including waste management, feminine hygiene, pest control, grounds maintenance and window cleaning.
Ensure the effective delivery of Space Planning and Lift & Shift services across the UK.
Manage account budgets, forecasts and profit and loss performance, identifying efficiencies and cost‑saving opportunities.
Ensure compliance with health, safety, environmental and statutory regulations, including risk assessments, safe systems of work and incident investigations.
Recruit, develop and retain high-performing teams while monitoring KPIs and implementing continuous improvement initiatives in collaboration with the Pure Space team.
Professional and Personal Competencies/Qualifications
Skills and Experience:
Proven experience in facilities management, specifically within Soft Services and Space Planning.
Experience managing large client accounts and multiple service lines.
Strong leadership and people management skills.
Commercial awareness and strategic planning capability.
Financial and budget management experience.
Excellent communication, negotiation and stakeholder management skills.
Additional Requirements:
Full UK driving licence essential.
Occasional travel required.
- Car or car allowance provided.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Proud member of the Disability Confident employer scheme
ISS Facilities Services
Remote Permanent Full time
ISS Facilities Services
Remote Permanent Full time
ISS Facilities Services
Remote Permanent Full time
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