Key Account Representative

Anderson Trucking Service; Jacksonville (FL); Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Advancement Opportunities

Competitive Base Salary

Excellent Earning Potential through In

Comprehensive Benefits Package

Paid Time Off (PTO) Accrual from Date

Zusammenfassung

ATS Logistics Services, Inc. is seeking a Key Account Representative to service its customer/shipper base by delivering outstanding customer service. The role involves contacting new and existing customers to secure shipments, maintaining shipper data in our system, and keeping shipment information up to date.

You will articulate the ATS value proposition to clients and foster long-term retention. The position requires strong communication, negotiation, and organizational skills, with occasional

Qualifikationen

• Higher education is preferred but not required.
• 1+ year experience in B2B customer service preferred.
• Understanding of marketing, sales and customer service principles.
• Self-starter with entrepreneurial spirit.
• Strong computer skills including Microsoft Office and internet research tools.
• Strong sales and negotiation skills.
• Strong analytical and problem-solving skills.
• Excellent time management and organizational skills.
• Strong customer service and interpersonal skills.
• Willing to travel infrequently, including overnight travel.

Aufgaben

• Respond to customer inquiries with ATS service knowledge.
• Manage day-to-day customer needs including order entry and tracking.
• Build long-term relationships with customers using service-centric processes.
• Grow existing business and close new opportunities using direct mail, networking, and calls.
• Negotiate and quote rates, recording all shipment terms daily.
• Coordinate with national sales and Logistics operations for optimal service.
• Communicate status and issues to national sales to protect customer relationships.
• Read, write, and interpret information clearly and accurately.
• Support a positive team environment and assist with department goals.
• Occasionally work outside normal hours; travel as needed.

Kenntnisse

Customer service

Sales

Negotiation

Microsoft Office

Communication

Time management

Organizational skills

Problem solving

Ausbildung

Higher education preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Jobbeschreibung

Summary

The Key Account Representative is responsible for servicing the customer/shipper base of ATS Logistics Services, Inc. by providing outstanding customer service. This person will contact new and existing customers to secure shipments for current and future shipments; evaluate and maintain a shipper base in the data system on an ongoing basis; and maintain updated information on all available shipments.This person must understand the ATS value proposition and be able to articulate to others. Creating long term customer retention and loyalty are primary responsibilities of this position.

Education and Experience

1. Higher education (two- or four-year degree) preferred but not required.
2. One or more year(s) experience B2B customer service preferred.
3. A firm understanding of marketing, sales, and customer service principles.
4. Self-starter with a strong entrepreneurial spirit.
5. Strong computer skills, including Microsoft Office (Word, Excel, and Outlook) and the internet (social media, internet database and research tools).
6. Strong sales and negotiation skills.
7. Strong analytical and problem-solving skills.
8. Excellent time management and organizational skills.
9. Strong customer service skills.
10. Strong interpersonal skills.
11. Hard-worker with a drive for results who can persevere in the face of resistance or setbacks.
12. Strong work ethic and sense of integrity; trustworthy.
13. Creative in brainstorming and proposing new ideas and solutions to existing problems.
14. Excellent communication skills (verbal, written, listening).
15. Willing and able to travel infrequently, including overnight travel.

Essential Duties and Responsibilities

1. Effectively respond to incoming inquiries from customers, utilizing extensive knowledge of ATS's transportation and logistics services.
2. Manage day-to-day needs of customers, with emphasis on order entry and tracking.
3. Use service-centric processes to build long-term relationships with customers.
4. Manage and grow existing business, while identifying and closing new business utilizing direct mail, networking, and effective telephone sales techniques.
5. Negotiate and quote rates with customers, entering and recording all terms and conditions of shipment agreements on a daily basis.
6. Interface with national sales representative and Logistics operations team to manage the account and provide outstanding service after the sale.
7. Proactively communicate with national sales representatives the status of each account and any issues that may impact the overall customer relationship with ATS.
8. Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond effectively to questions; write clearly and informatively; able to read and interpret written information.
9. Balance team and individual responsibilities; give and welcome feedback; contribute to building a positive team spirit.
10. Set and achieve challenging goals in support of department goals.
11. Position may require work responsibilities outside of normal business hours, and infrequent travel may be required.
12. In support of ATS's culture, all employees are expected to consistently, effectively and reliably perform in accordance with the Company's values as set forth in our core competencies and behaviors (All Employee Competencies).
13. Performs other duties and responsibilities as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position performs work primarily in an office setting.

1. Constantly in a stationary position and occasionally will move around.
2. Constantly operates a keyboard and mouse and constantly utilizes a computer monitor(s).
3. Constantly conversing with internal and external customers in person or via phone system.

Benefits

• Advancement Opportunities
• Competitive Base Salary
• Excellent Earning Potential through Monthly Incentive Opportunity
• Comprehensive Benefits Package
• Paid Time Off (PTO) Accrual from Date of Hire

Compensation & Benefits

• Base salary of this position is $42,000 - $60,000 with additional opportunity to earn incentive based on goal attainment.Base salary offered is determined by relevant experience, education, certifications, and geographic location as compared to others doing substantially similar work. In addition to the base salary, employees may be eligible for performance-based incentives, which can vary depending on individual and/or company performance.
• Anderson Trucking Service is committed to supporting our employees with a comprehensive benefits package. Employees will have the opportunity to enroll in a variety of benefit programs including health, dental, and vision insurance, as well as a 401k retirement savings plan effective on the first of the month following 60 days of employment. Additionally, we provide paid holidays, paid time off, access to professional development opportunities, wellness programs, and employee assistance resources to our employees. Our goal is to ensure that all employees have the support and resources they need to thrive both professionally and personally.

Join the ATS Family!

This organization participates in E-Verify.

We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm your authorization, you will be given written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any action is taken against you, including termination of employment. Employers may not use E-Verify to pre-screen job applicants or to discriminate based on citizenship status or national origin.

Right to Work

Esta organización participa en E-Verify.

Proporcionaremos al gobierno federal la información de su Formulario I-9 para confirmar que está autorizado para trabajar en los Estados Unidos. Si E-Verify no puede confirmar su autorización, se le darán instrucciones por escrito y la oportunidad de comunicarse con el Departamento de Seguridad Nacional (DHS) o la Administración del Seguro Social (SSA) para resolver el problema antes de que se tome cualquier medida en su contra, incluida la terminación del empleo. Los empleadores no pueden usar E-Verify para preseleccionar solicitantes de empleo ni para discriminar por motivo de estatus de ciudadanía u origen nacional.

Derecho al trabajo