Key Account Mobilization & Culinary Standards

ISS Facility Services - North America; Austin (TX); On-site; USD 120,000 - 135,000; Full time

Job summary

ISS Guckenheimer seeks a Key Account Mobilization & Culinary Standards Manager to lead culinary operations across multiple campuses in the U.S. This role drives opening plans, standardization of culinary practices, and staff mentoring while coordinating with the Mobilization team to ensure seamless transitions and training.

The position requires 5+ years of executive chef experience, culinary degree, ServSafe certification, and strong leadership and presentation skills.

Qualifications

• Culinary degree required.
• 5+ years of executive chef ops experience.
• Proficiency in MS Office, Smartsheet, and Google Docs.
• ServSafe Manager Certification.
• Experience in corporate dining or high-volume food service.
• Strong communication and presentation skills.
• Ability to lead and develop teams.

Responsibilities

• Support opening of new locations from planning to execution.
• Manage startup tools including training content for new sites.
• Provide culinary leadership, mentoring, training, and QA.
• Support food safety standards on site.
• Oversee food production software, purchasing and inventory, and opening budgets.
• Coordinate operations and project schedules.
• Audit, train, and counsel teams on standards.
• Activation of project implementations and pilot work.

Skills

Executive Chef operations

Staff training

Communication

Team management

Travel readiness

Food safety culture

Education

Culinary degree

Tools

Microsoft Office

Smartsheets

Google Docs

Job description

Key Account Mobilization & Culinary Standards Manager

Position Summary

Corporate Mobilization Managers for a large Guckenheimer client in the technology space with various locations around the continental United States. This role reports directly to the Senior Director of Business Excellence in support of the Operations. This role supports the planning and managing of new campus start ups and transitions along with standards setting. This position works in conjunction with the Mobilization team to understand the scope of all designs, drive efficiency in programming, coordinate opening processes, execute opening processes, develop new solutions for food delivery and support equipment and merchandising efforts. They are responsible for providing culinary leadership and operational support across multiple ISS Guckenheimer accounts as needed. To ensure consistency in operations, this role is to actively drive the implementation of ISS Guckenheimer culinary standards and operational best practices by delivering hands-on training and mentorship to staff. This position will also lead the QA process to ensure standards and excellence in operations for a hospitality driven culinary program. They will support special projects and long term relief efforts delivering hands-on training and mentorship to staff. This position requires flexibility, national travel, and the ability to quickly adapt to new teams and kitchen environments.

Primary Responsibilities

• Successfully support the opening of new locations from planning to execution and follow up
• Manage start up tools including training and development content for new start ups
• Culinary leadership, mentoring, training and QA
• Supporting food and workplace safety standards when on site
• Maintain and set up of company food production software, purchasing and inventory programs. Oversee Opening Budgets
• Liaison for coordination of operations and project schedules and timelines
• Audit, report, train and council teams on standards

Additional Areas Of Responsibility

• Ownership of functional tools and programs that support operations and unit startup such as smallwares, uniforms, marketing
• Support for sites with culinary training and development, standards, menu management software
• Manage Smartsheet Process for openings
• Activation of various project implementations and pilot work

Success Criteria

• Maintain operational continuity during chef vacancies
• Ensure food safety and audit compliance
• Maintain client satisfaction while following ISS Guckenheimer culinary standards

Essential Skills And Experience

• Culinary degree
• 5+ years related Executive Chef operational experience
• Proficient in Microsoft Office, Smartsheets and Google Docs
• ServSafe Manager Certified
• Corporate dining or high-volume food service experience
• Excellent communication and presentation skills – written and verbal
• Demonstrated organizational skills
• Experience leading and influencing teams with direct supervisory/management skills and team building
• Proven background in activating and executing operational initiatives
• Ability to thrive in a fast-paced, ambiguous, and dynamic environment
• Out-of-the-box fresh thinker with the ability to execute a plan within brand guidelines
• Ability to travel to support training, openings, and ongoing engagement support
• Passion for Food!

Physical Demands And Work Environment

• Must be able to lift a minimum of 25#.
• Employees must be able to work on their feet 7.5 hours per day excluding breaks.
• Travel will be required depending on operational needs and location (30-50%)
• Employees must work under pressure and time deadlines during peak periods.

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $120000.00 per year - $135000.00 per year. Final compensation will be determined based on experience and skills and may vary from the abovementioned range.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to influence the market positively wherever we operate.