Key Account Manager - San Francisco

El Camino Health; United States; Remote; USD 81,000 - 105,000; Full time

Job summary

iRhythm Technologies is seeking a Key Account Manager for the San Francisco area to manage high-volume accounts in healthcare. This role focuses on building customer relationships, driving account performance, and collaborating with cross-functional teams to enhance service delivery. If you are results-driven with a passion for improving patient outcomes, join us in transforming cardiac care.

Benefits

Medical, dental, and vision insurance

401(k) plan with company match

Employee Stock Purchase Plan

Unlimited LinkedIn Learning classes

Paid parental leave

PTO and paid holidays

Travel assistance for personal trips

Qualifications

• Bachelor's degree or equivalent education, training and experience.
• 3 years experience in account management or customer success.
• Experience in healthcare, medical device, or biotechnology.

Responsibilities

• Cultivate and sustain long-term customer relationships.
• Drive customer performance by monitoring activities and satisfaction.
• Serve as a primary contact for internal teams regarding assigned customers.

Skills

Communication

Relationship Management

Analytical Skills

Multitasking

Proactivity

Education

Bachelor's degree

Tools

CRM (Salesforce)

Microsoft Office

Job description

Career-defining. Life-changing.

At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

"Boldly innovating to create trusted solutions that detect, predict, and prevent disease."

Discover your power to innovate while making a difference in patients' lives.

iRhythm is advancing cardiac care...Join Us Now!

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm's employees and the mission of the company. We are better together, embrace change, and help one another. We are Thinking Bigger and Moving Faster.

We are looking for a Key Account Manager for our San Francisco area.In this role, you will be responsible for providing superior support to grow, nurture, and maintain iRhythm's highest-volume accounts. In this role, you will cultivate and sustain long-term customer relationships while meeting and exceeding KPIs. Proactively delivering value services to support customers and advocating internally for the solutions required to drive business outcomes are key to what you will do as a KAM. You will collaborate with iRhythm's Marketing, Customer Care, and Clinical Operations teams. As a Key Account Manager, you will be the customer's primary escalation and intervention point of contact.

What you'll be doing

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.
• Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.
• Serve as a primary point of contact for iRhythm internal teams regarding assigned customers. Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance.
• Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.).
• Act promptly to resolve customer issues.
• Provide continuous evaluation of processes and customer workflow. Suggest new methods to create efficiencies through improved processes and additional technology. Leverage iRhythm regional expertise as necessary.
• Manage, onboard, and support assigned accounts.
• Attend and support key customer meetings and sales Quarterly Business Review sessions.
• Establish and maintain strong relationships with accounts and the internal sales organization.
• Lead or participate in strategic initiatives within assigned accounts.
• Conduct in-person account management initiatives as needed.
• Monitor and communicate key performance trends across assigned accounts. Work to develop action plans to improve account performance.

What We Need To See

• A Bachelor's degree is highly preferred or an equivalent combination of education, training, and experience.
• At least 3 years in an account management or customer success role supporting large or complex accounts.
• Proven work experience as an Account Manager, Key Account Manager, and Sales Account Manager in a healthcare, medical device, or biotechnology environment.
• Self-directed and proactive.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with tools commonly used in a business environment including CRM customer relationship management (Salesforce), reporting, and Microsoft Office.
• Exceptionally collaborative, highly responsive, flexible, and adaptive.
• Must be willing to travel up to 20%.

Ways to Stand Out

• Strong analytical skills with the ability to identify trends and present information succinctly and actionable.
• Proven understanding of how to apply key performance measurements to drive commercial development.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• Emotional health support for you and your loved ones
• Legal /Financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips, and PTO

iRhythm also provides additional benefits, including a 401(k) plan (with company match), an Employee Stock Purchase Plan, a pet insurance discount, an unlimited number of LinkedIn Learning classes, and so much more!

Location:

Remote - US

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

$81,000.00 - $105,000.00

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [e-mail]

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.