Key Account Manager-Remote

Labtest International Inc; Arlington Heights (IL); Remote; USD 73,000 - 85,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Key Account Manager, der als Bindeglied zwischen Kunden und globalen Operationen fungiert. Diese spannende Rolle erfordert hervorragende Kommunikationsfähigkeiten und die Fähigkeit, strategische Partnerschaften zu entwickeln. Sie werden für die Dokumentation von Kundenanforderungen und die Bereitstellung kreativer Lösungen verantwortlich sein. Wenn Sie eine Leidenschaft für Kundenservice und eine Karriere im Account Management anstreben, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen und unterstützenden Umfeld zu wachsen.

Benefits

Medizinische Versicherung

Zahnversicherung

401(k) mit Unternehmensbeitrag

PTO (Urlaubs-/Krankheitszeit)

Studiengebührenrückerstattung

Qualifications

• 2-4 Jahre Erfahrung in der Kundeninteraktion.
• Managerial Erfahrung mit effektiver Kommunikation.

Responsibilities

• Liaison zwischen Kunden und globalen Operationen.
• Dokumentation und Kommunikation der Kundenanforderungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Zeitmanagement

MS Office

Präsentationsfähigkeiten

Education

Bachelor-Abschluss in einem verwandten Bereich

Tools

CRM-Systeme

Job description

Key Account Manager- Remote

Intertek is searching for an Account Manager to join our Hardlinesteam working Remote. This is a fantastic opportunity to expand a versatile career in Hardlines Department.

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking an Account Manager to join our Hardlines team working remotely. This is a fantastic opportunity to expand a versatile career in Account Management.

Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

Intertek's Hardlines team offers comprehensive testing, quality assurance, benchmarking and inspection services for all your hardgoods from toys and children's products to general-use household and office products, and more. As a leader in providing Total Quality Assurance, we offer physical and chemical testing to regulatory requirements, as well as retailer-specific and customized testing protocols that extend beyond industry standards for various product categories.

What are we looking for?

The Global Key Account Manager is the liaison between customer and Intertek global operations to ensure correct understanding and consistent execution of customer's requirements according to specified processes and protocols. This position will travel 25 % of the time.

Shift/Schedule: full time hours, 8:30 am to 5:00 pm local time

Salary & Benefits Information

The base wage or salary range for this position is $73,000.00 - $85,000 plus sales incentives. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What You'll Do:

• Serves as liaison between customer and Intertek global operations to ensure correct understanding and consistent execution of customer's requirements according to specified processes and protocols.
• Manages or supervises activities of customer on-site staff (Account Coordinator) where applicable.
• Documents and communicates client requirements and work instructions to Intertek global network of labs and offices.
• Provides creative and innovative ATIC solutions to support client business strategies. Works to develop a strategic partnership between self, Intertek, and customer.
• Drives and generates opportunities for revenue growth within consistent with Intertek global key account initiatives and strategies.
• Performs random review of test reports to ensure consistency and accuracy which are reported to management and lab network.
• Keeps current on relevant product regulatory, safety, and quality performance requirements; communicate and consult with customer on relevant information.
• Provide technical regulatory support; directly or facilitating through Intertek network of experts.
• Participate and consults with customer in routine quality and safety meetings with QA engineers and other stakeholders.
• Provides oversight, accurate status and reporting of project milestones to client team members
• Expedite projects as needed to ensure turnaround times and performance metrics are met.
• Create and deliver client presentations for quarterly business review meetings.
• Prepare sales reports, forecasts, and provide regular account status updates through established CRM system, including the development of account-based strategies (Strategic Account Plan).
• Organize or host seminar/webinar to provide training to the client and vendors on both process and technical related topics. This may include periodic travel to overseas countries to meet with vendors or overseas client sourcing offices.

Minimum Requirements & Qualifications:

• Bachelor's Degree in related area, or the equivalent in terms of education, experience and/or training.
• 2-4 years directly related experience , with direct customer interaction.
• Managerial or Supervisor level experience; ability to effectively communicate job expectations, planning, monitoring, appraising job results, coaching, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Excellent customer service and interpersonal skills; detail oriented with proactive and positive attitude.
• Excellent written and oral communication skills; superior presentation skills.
• Effective time management and organizational skills.
• Proficiency in MS Office; ability to create spreadsheets, tables and graphs, queries, extrapolate and summarize meaningful data.
• Strong organizational and time management skills; ability to work independently in a fast-paced, multi-tasking environment with shifting priorities.
• Physical dexterity/mobility to travel via car, airplane and perform all functions inherent to the position.

Preferred Requirements & Qualifications:

• Prefer experience in toy, retail or hardline product safety

TRAVEL REQUIREMENTS

20-25%; domestic meetings with U.S. based clients and vendors; International meetings with customers on overseas trips, supporting vendor conferences, internal training and workshops.

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email [e-mail] or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

#LI-CL1

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* Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver su perior customer service with a purpose of bringing quality, safety, and sustainability to life.