Key Account Manager (Northeast Territory)

Biocodex Inc.; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

Biocodex Inc. is seeking a Key Account Manager to act as the primary interface within the NE US territory, overseeing sales performance and stakeholder engagement for our Dravet 8 program.

The role focuses on disease education, access optimization, and cross-functional account planning across ME, NH, VT, MA, RI, CT, NY, PA, NJ, DE, MD, VA, and DC. The candidate will build strategic relationships with external experts, manage budgets, and collaborate with patient advocacy groups to enhance

Qualifications

• Territory sales management and KPI delivery.
• Build relationships with KEE’s and stakeholders.
• Educate healthcare providers on disease area and products.
• Navigate reimbursement programs and patient access.
• Develop cross-functional account plans aligned with brand strategy.
• Manage delegated budget and CRM reporting.
• Collaborate with patient advocacy and other departments.

Responsibilities

• Deliver sales objectives and territory targets while contributing to national goals.
• Develop relationships with Key External Experts and healthcare stakeholders.
• Educate providers on disease states and therapies to improve patient care.
• Address local reimbursement barriers and communicate Biocodex access programs.
• Create territory business plans aligned with the strategic plan and leadership approval.
• Allocate budget to meet territory objectives and track performance metrics.
• Partner with teams and advocacy groups to raise disease awareness locally.

Job description

Act with purpose. Innovate with care. At Biocodex, we believe we can be global without being impersonal, demanding without being rigid, and innovative without losing sight of care. As a human-sized pharmaceutical company, we operate with high standards, a strong team mindset, and a clear ambition: to create meaningful, lasting impact. Here, you can own your role, grow your expertise, and be fully yourself. We’re not looking for cookie-cutter profiles. We’re looking for strong expertise, fresh thinking, and people who want to build something that matters.

Why this role matters

The Key Account Manager (KAM), as a member of the Dravet 8 Team, will act as the primary customer interface, providing customers comprehensive disease & product knowledge, executing Sales & Marketing strategies in the designated territory. The KAM is empowered to own the business for their Therapeutic Area within the ecosystem and to optimize as appropriate; focused on improving the customer and patient experience across the care continuum.

The candidate should live near a major airport in the NE territory (Philadelphia, New York, Boston), and will be responsible for the states of ME, NH, VT, MA, RI, CT, NY, PA, NJ, DE, MD, VA and the District of Columbia.

What you’ll do

Sales Performance

• Deliver sales and related objectives (KPIs) against territory targets and contribute to individual, team and national goals
• Develop relationships with KEE’s (Key External Experts) and stakeholders by being an expert in the products & relevant disease area as well as local health systems process and procedures
• Build strategic relationships and networks that grow advocacy within accounts and creates opportunities to educate healthcare providers to effectively identify, diagnose, and treat patients
• Remove local reimbursement access barriers by identifying access challenges and providing education on the programs and services provided by our Specialty Pharmacy and the Biocodex Patient Access Program and Team
• Develop, implement and review a cross-functional key account business plan for the territory that is aligned to the strategic brand plan and endorsed by the leadership team
• Act decisively and responsively by prioritizing budget allocation to meet territory objectives
• Meet agreed performance metrics, reporting against these on a regular basis

Customer Knowledge & Market Insights

• Prioritize customers and opportunities to maximize impact leveraging all available data sets and stakeholder input to inform effective decision making
• Responsible for collecting ecosystem insights and trends
• Successfully seek out and qualify leads within assigned accounts and work with management on identification of potential accounts
• Partner with other departments and patient advocacy groups to support education and disease state awareness in the local communities
• Strong understanding of the local managed care environment and reimbursement information
• Execute commercial programs across account and customer segments, and present approved materials to deliver value added messaging in a compelling and compliant manner

Business Analytics and Sales/Territory Planning

• Develop and implement business plans and manage delegated budget in alignment with manager
• Profiling (and regular updating) of key customers and accounts into currently available CRM system
• Effectively implements Customer Action Plans and marketing initiatives in order to achieve sales goals
• Accurate and timely reporting of customer and business records, through CRM system, using agreed performance measures

Willingness and ability to assist with ad hoc business projects as defined and directed by the management team

• Willingness and ability to assist with ad hoc business projects as defined and directed by the management team
• Willingness and natural ability to develop then share best practices, both across US and later on across countries, to continually enhance company performance

Project manager, you will be assigned a region and you have the responsibility

• Mapping key stakeholders involved in the management of these patients
• Identifying and overcome challenges or obstacles that limit the access to Biocodex products, or limits product or disease state education which may prevent patients from benefiting from the best possible care, within the region
• Proposing solutions to support improvements in account access, product access, product messaging and marketing ideas, disease state educational materials, industry trend awareness, local advocacy group opportunities, etc., and identify the relevant stakeholders to collaborate with in the development and implementation of approved solutions
• Establishing strong relationships with key thought leaders and customers and demonstrate ability to recognize and devote the necessary time and resources needed to engage with HCP’s