Key Account Manager - Upstate New York

Dendreon; New York (NY); On-site; USD 120,000 - 165,000; Full time

Job summary

Dendreon is seeking a Key Account Manager to drive patient access, account performance, and strategic partnerships in an oncology/urology focused territory. You will balance strategic planning with field execution, acting as a trusted advisor while coordinating resources to deliver business results.

You will engage clinicians and administrators, conduct omnichannel outreach, and ensure compliant, data‑driven account activity while aligning with FDA/PhRMA guidelines.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 5–7 years pharmaceutical/biotech experience, oncology/urology or specialty products preferred.
• 3–5 years’ account management experience or proven sales success.
• Strong clinical fluency and ability to present complex information clearly.

Responsibilities

• Develop and execute strategic account plans aligned with patient access goals.
• Manage high‑value and developing accounts; conduct regular CBRs to assess performance.
• Build account maps identifying clinical decision makers and stakeholders.
• Coordinate cross‑functional resources to deliver business results and ensure compliance.

Skills

Clinical fluency

Communication

Presentation

Relationship building

Education

Bachelor's degree

Advanced degree

Tools

Salesforce

Analytics tools

MS Office

Job description

At Dendreon, we’re transforming the battle against cancer with personalized immunotherapy.

Our flagship product, PROVENGE® (sipuleucel-T), was the first FDA‑approved immunotherapy for metastatic castrate‑resistant prostate cancer, utilizing a patient’s own immune cells to fight the disease.

WHO WE ARE

At Dendreon, we’re transforming the battle against cancer with personalized immunotherapy. Our flagship product, PROVENGE® (sipuleucel-T), was the first FDA‑approved immunotherapy for metastatic castrate‑resistant prostate cancer, utilizing a patient’s own immune cells to fight the disease.

If you’re driven by the opportunity to make a meaningful impact on cancer patients’ lives, we invite you to join our team. With Immunotherapy Manufacturing Facilities in Seal Beach, CA, and Union City, GA, a talented team of scientific, clinical, regulatory, and corporate professionals based in Seal Beach, and a commercial organization operating across the United States, Dendreon continues to advance innovation in personalized cancer treatment.

CORE VALUES

• Put Patients First: Every day is an opportunity to improve the lives of those living with cancer.
• Act with Integrity: We commit to transparency, honesty, and always doing what’s right.
• Build Trust: Trust is earned through candid, open communication and a collaborative approach.
• Raise the Bar: We embrace continuous improvement and innovation, always striving to elevate our people.
• Drive Results: We are accountable to each other and deliver success together.

Job Summary

The Key Account Manager drives patient access, account performance, and strategic partnerships within an assigned territory, with a focus on urology and oncology and practices. This role combines strategic account planning with consistent field execution, serving as a trusted advisor to customers while coordinating cross‑functional resources to deliver business results. Success requires clinically fluent engagement, strong account planning discipline, and consistent execution that improves patient identification, access support, and sustained adoption while meeting all compliance requirements.

Key Responsibilities

Account Strategy and Execution

• Develop and execute strategic account plans aligned with corporate objectives and patient access goals.
• Manage high‑value and developing accounts; conduct regular Customer Business Reviews (CBRs) to assess performance and drive growth.
• Build account maps identifying clinical decision makers, operational stakeholders, and referral networks.
• Maintain an operating rhythm including routine account reviews, pipeline management, and continuous improvement.

Customer Engagement and Clinical Excellence

• Build trust‑based relationships with physicians, clinical staff, administrators, and executives including C‑suite.
• Execute omnichannel engagement plans including face‑to‑face, virtual, and digital touchpoints aligned to stakeholder preferences.
• Lead customer meetings, strategic discussions, and speaker programs (virtual and in‑person).
• Deliver compliant clinical presentations and serve as a subject matter expert on disease state, treatment paradigms, and competitive landscape.
• Identify and cultivate clinical champions through credible partnership and consistent follow‑through.

Patient Identification, Account Activation, and Growth

• Drive patient identification and account activation by understanding patient flow, referral patterns, diagnostic pathways, treatment decision points, and care team dynamics.
• Identify growth opportunities by expanding account depth, increasing engagement across the stakeholder network, and developing emerging accounts within the territory.
• Support account readiness by identifying operational gaps and coordinating internal support to improve workflow efficiency and reduce barriers to appropriate treatment starts.

Access, Reimbursement, and Patient Support

• Partner with Market Access and Patient Support to help accounts navigate reimbursement and logistical challenges.
• Maintain working knowledge of buy‑and‑bill dynamics and site‑of‑care considerations.

Cross‑Functional Collaboration and Performance

• Coordinate cross‑functional teams (Reimbursement, Marketing, Medical Affairs, Patient Support) to support account needs.
• Partner with Regional Business Directors and Sales Leadership on strategy and execution.
• Use CRM and analytics tools to document interactions, manage opportunities, and meet KPIs.
• Execute all responsibilities in compliance with company policies, FDA/PhRMA guidelines, and industry standards.

Job Requirements

• Bachelor’s degree required; advanced degree preferred.
• 5‑7 years pharmaceutical/biotech experience; oncology, urology, or specialty products strongly preferred.
• 3‑5 years’ account management experience or demonstrated sales success.
• Proven ability to manage complex accounts across large practices, hospitals, academic centers, and IDNs.
• Strong clinical fluency, communication, presentation, and relationship‑building skills.
• Proficiency in CRM platforms (e.g., Salesforce), analytics tools, and MS Office.
• Understanding of FDA/PhRMA promotional guidelines and compliance standards.