Key Account Manager, Informatics (f/d/m)

Lonza; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in life sciences is seeking a Key Account Manager to support its Informatics team. This role involves driving sales for life sciences software solutions, managing customer relationships, and engaging with high-level decision makers. Ideal candidates will possess experience in manufacturing systems and the ability to communicate effectively in English and German.

Qualifications

• Experience in manufacturing execution systems (MES) or laboratory information management systems (LIMS).
• Sales experience in complex environments with multiple decision makers.
• Proficiency in English and German, French is a plus.

Responsibilities

• Drive sales processes from lead identification to close for life sciences software.
• Manage sales quota for new software licenses and professional services revenue.
• Collaborate with teams and prepare forecasts and reports.

Skills

Leadership

Customer Relationship

Negotiation

Communication

Education

Degree in Life Sciences

Job description

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Lonza is seeking a Key Account Manager to join our Informatics team. This position will support the European region! We are looking for an individual with experience in manufacturing execution systems (MES) and/or laboratory information management systems (LIMS) for life sciences product manufacturing and/or quality control microbiology to drive current and emerging direct sales opportunities for enterprise software in the pharmaceutical, bio-pharmaceutical and medical device industries. The incumbent will have the opportunity to drive complex sales processes, engage with multiple high-level decision makers, and make a difference by helping pharmaceutical, biotechnology, and cell & gene therapy companies get lifesaving products to the market faster. The role requires strong social, verbal, and written communication skills to attract customers with our proven solutions. The position is available as a remote role from most European countries!

Key Responsibilities:

1. Meet and exceed an assigned sales quota for new software licenses and professional services revenue.
2. Manage and drive the sales process from lead identification through close for an emerging product technology solution focused on electronic data management associated with life sciences product manufacturing.
3. Present our products and solutions compellingly to potential clients and the industry at sales calls and trade shows.
4. Conduct all activities maintaining qualities such as integrity, appearance, and sociability to uphold the corporate image.
5. Work autonomously from a home-based office while contributing to team performance.
6. Update and maintain the sales funnel via Lonza’s CRM system.
7. Collaborate with the project delivery team to manage customer projects.
8. Prepare and submit timely, accurate reports on forecasts, sales, market activity, and new product launches.
9. Assist marketing in developing new ideas and campaigns to attract customers.
10. Experience in cGMP manufacturing or quality control is strongly preferred.

Key Requirements:

1. Degree or equivalent experience in Life Sciences, with emphasis in cell biology, microbiology, molecular biology, or biochemistry.
2. Successful sales or pre-sales experience in complex environments with multiple decision makers and global teams.
3. Experience selling informatics, analytics, or process automation enterprise software to the life science industry is preferred.
4. Strong leadership, customer relationship, and negotiation skills.
5. Proficiency in English and German is required; additional French is an advantage.
6. Ability to travel 25% - 50%.

Every day, Lonza’s products and services positively impact millions of people. For us, this is a privilege and a responsibility. We respect and protect our people and environment. Success is only meaningful if achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. We offer the satisfaction of improving lives worldwide and making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability status, veteran status, or any characteristic protected by law.