Strategic Key Account Manager: Hearing Care Partners

Sonova Group; Northern (KY); Hybrid; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k plan with company match

Company paid life/ad&D insurance

Disability coverage (STD/LTD)

PTO and holidays

Hearing aid discount

Employee Assistance Program

Job summary

Sonova is seeking a Key Account Manager to manage and grow relationships with strategic audiology and ENT partners. This role blends business development with hearing care expertise to drive growth, improve patient outcomes, and build lasting partnerships. Develop tailored business plans, serve as the primary contact for practices, and train teams.

Travel up to 75% is required. The role demands 5+ years in hearing healthcare, strong communication, executive presence, and proficiency with Excel,

Qualifications

• 5+ years in hearing healthcare required.
• Deep understanding of audiology operations and market dynamics.
• Experience in consultative growth and business strategy is a plus.
• Strong communication, negotiation, and presentation skills.
• Executive presence and comfort with C-suite engagement.

Responsibilities

• Develop tailored business plans for key accounts, aligning clinical and operational goals.
• Serve as the primary contact for assigned practices and groups.
• Build trusted relationships with audiologists, ENTs, and decision-makers.
• Identify revenue opportunities through process improvements, KPIs, patient acquisition, and marketing.
• Advise on scheduling, referrals, and family-centered care.
• Conduct performance reviews and ROI analyses.
• Meet or exceed revenue and growth targets.
• Promote new products and initiatives to support practice success.
• Negotiate agreements that balance customer satisfaction and profitability.
• Deliver training 1-on-1 and to large groups.
• Manage CRM records, pipeline, and forecasting.
• Monitor market trends and competitor activity to refine strategy.
• Report on account performance, risks, and opportunities.
• Travel up to 75%.

Skills

Hearing healthcare

Audiology operations

Consultative growth

Business strategy

Communication

Negotiation

Presentation skills

Executive presence

Phonak technology

C-suite engagement

Tools

Excel

PowerPoint

Word

Job description

Sonova is seeking a Key Account Manager to manage and grow relationships with strategic audiology and ENT partners. This role blends business development with hearing care expertise to drive growth, improve patient outcomes, and build lasting partnerships. Develop tailored business plans, serve as the primary contact for practices, and train teams.

Travel up to 75% is required. The role demands 5+ years in hearing healthcare, strong communication, executive presence, and proficiency with Excel,