Key Account Manager — Audiology & ENT Partners (NW)

Sonova Group; Northern (KY); Hybrid; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k plan with company match

Hearing aid discount for employees and

Paid time off and holidays

TeleHealth options

Career growth opportunities

Job summary

Sonova is seeking a seasoned Key Account Manager to grow strategic audiology and ENT partnerships in the Northwest region of the United States. You will blend business development with hearing care expertise to drive growth, improve patient outcomes, and build lasting collaborations across practices.

The role requires 5+ years in hearing healthcare, strong presentation and negotiation skills, and proficiency with Phonak technology and Microsoft Office.

Qualifications

• 5+ years in hearing healthcare.
• Deep understanding of audiology operations and market dynamics.
• Experience with Phonak technology preferred.

Responsibilities

• Develop tailored business plans for key accounts, aligning clinical and operational goals.
• Serve as the primary contact for assigned practices and groups.
• Build trusted relationships with audiologists, ENTs, and decision-makers.
• Identify revenue opportunities through process improvements, KPIs, patient acquisition, and marketing.
• Advise on scheduling, referrals, and family-centered care.
• Conduct performance reviews and ROI analyses.
• Meet or exceed revenue and growth targets.
• Promote new products and initiatives to support practice success.
• Negotiate agreements that balance customer satisfaction and profitability.
• Deliver training 1-on-1 and to large groups.
• Manage CRM records, pipeline, and forecasting.
• Monitor market trends and competitor activity to refine strategy.
• Report on account performance, risks, and opportunities.

Skills

Account management

Negotiation

Presentation skills

C-suite engagement

Phonak technology

Tools

Excel

PowerPoint

Word

Job description

Sonova is seeking a seasoned Key Account Manager to grow strategic audiology and ENT partnerships in the Northwest region of the United States. You will blend business development with hearing care expertise to drive growth, improve patient outcomes, and build lasting collaborations across practices.

The role requires 5+ years in hearing healthcare, strong presentation and negotiation skills, and proficiency with Phonak technology and Microsoft Office.