Key Account Manager - Buffalo Territory

Dompé; Buffalo (NY); On-site; USD 135,000 - 180,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Generous vacation / holiday time off

Competitive 401(K) matching

Job summary

A leading biopharmaceutical company is seeking a Key Account Manager to support its first ophthalmic biologic product. This role requires a strong background in healthcare sales and account management, with responsibilities including educating specialists and managing territory budgets. The ideal candidate will demonstrate clinical acumen, strategic planning skills, and a commitment to achieving results. This position is located in Buffalo, NY, offering a competitive salary and benefits package.

Qualifications

• 5+ years of successful healthcare sales or account management experience.
• Experience in biotech/specialty sales is preferred.
• Live within the KAM geography.

Responsibilities

• Achieves business goals on a quarterly and annual basis.
• Education of cornea specialists and comprehensive ophthalmologists.
• Create and implement an effective business plan.

Skills

Healthcare sales experience

Clinical acumen

Strategic planning

Ability to work independently

Education

Bachelor’s degree

Job description

WHAT YOU’LL BE DOING: MAIN RESPONSIBILITIES

The Key Account Manager (KAM) reports to the Regional Sales Director and is a member of a specialty field team supporting Dompé’s first ophthalmic biologic product based on rhNGF for patients with neurotrophic keratitis.

The KAM is accountable for field activities including education of cornea specialists, comprehensive ophthalmologists, optometrists, and medical & office support staff. They maintain disease and product expertise to maximize patient compliance, develop center and physician‑specific plans, strategically deploy messages and resources, and understand local payer dynamics that influence patient access.

Compliance with our policies and core values (Integrity, Speed, Knowledge, Passion, Attention to Detail, Reliability, Flexibility, Teamwork) is required. The KAM must possess an entrepreneurial spirit and be flexible and adaptable to new situations.

• Achieves business goals on a quarterly and annual basis
• Become an expert in corneal healing science and clinical trial data and communicate its significance
• Serve as a resource to aligned accounts, enabling appropriate education and access to our medicines
• Collaborate with cross‑functional partners (patient access, managed care, medical science liaisons, marketing, HR, legal, compliance)
• Create and implement an effective business plan to guide strategy and track progress
• Leverage internal data, tools, analytics, and insights to deploy approved resources and marketing messages
• Manage assigned territory budget effectively
• Build and maintain relationships with local cornea thought leaders
• Actively participate and lead territory business planning meetings
• Represent Dompé at professional society meetings as assigned by Sales leadership
• Demonstrate leadership within internal teams and share best practices
• Comply with all applicable laws, regulations, and policies
• Manage diverse customer base in the assigned geography
• Travel by plane and car 40‑60% of the time, depending on geography and business needs

YOU COULD BE THE PERFECT FIT IF YOU HAVE:

• Bachelor’s degree required; advanced degree or experience in healthcare preferred
• 5+ years of successful healthcare sales or account management experience with responsibility for own territory and large geography
• 3+ years of experience in biotech/specialty sales (preferred)
• Live within the KAM geography

SKILLS YOU’LL NEED FOR SUCCESS

• Prior work with rare or orphan disease products
• Eye care sales experience and relationships in the anterior segment therapeutic area, both private clinic and academic/hospital settings
• Exceptional clinical acumen in a scientifically complex environment
• Proven track record of exceeding business goals
• Continuous improvement in functional expertise
• Self‑motivated, assertive, and able to act with urgency
• Understanding of strategic priorities from leadership
• Openness to feedback on performance and skill development
• Appreciation for diversity of perspectives among peers
• Strong strategic planning and organizational skills

CORE COMPETENCIES

• Achieving Results
• Technical Expertise & Business Acumen
• Teamwork
• Communication
• Decision Making
• Developing Self and Others

BENEFITS OF JOINING OUR TEAM

• Comprehensive medical benefits
• Generous vacation / holiday time off
• Competitive 401(K) matching
• Collaborative team excited to transform lives with innovative therapies
• Ideal candidate resides in the Buffalo area

Base salary: $135,000‑$180,000 a year. Compensation includes competitive base salary, incentive bonus, and customary benefits. Actual pay depends on experience, qualifications, geographic location, and other permissible factors.

We believe that the unique contributions of all employees create our success. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All information will be kept confidential according to EEO guidelines.