Key Account Manager, Albuquerque Territory

Dompé; Albuquerque (NM); On-site; USD 135,000 - 180,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Generous vacation time off

Competitive 401(k) matching

Supportive team environment

Job summary

A biotech company is seeking a Key Account Manager in Albuquerque to support their ophthalmic biologic product. The successful candidate will educate healthcare professionals and manage accounts within the assigned territory. Candidates should have 5+ years in healthcare sales, ideally with experience in biotech and specialty sales. This role requires a bachelor's degree and strong sales acumen. The position offers a competitive salary between $135,000 and $180,000, along with comprehensive benefits and a culture of diversity and inclusion.

Qualifications

• 5+ years of successful healthcare sales or account management experience.
• 3+ years of experience in biotech/specialty sales preferred.
• Reside within the Albuquerque area.

Responsibilities

• Achieves business goals quarterly and annually.
• Educates healthcare professionals and office staff.
• Creates and implements a business plan.
• Participates in business planning meetings.
• Builds relationships with cornea thought leaders.

Skills

Healthcare sales experience

Eye care sales experience

Clinical acumen

Strategic planning

Organizational skills

Education

Bachelor's degree

Advanced educational degree preferred

Job description

WHAT YOU’LL BE DOING: MAIN RESPONSIBILITIES

The Key Account Manager (KAM) reports to the Regional Sales Director and will be a member of a specialty field team supporting Dompé’s first ophthalmic biologic product based on rhNGF (recombinant humanized nerve growth factor) for patients suffering from neurotrophic keratitis.

The KAM is accountable for field activities including education of healthcare professionals (cornea specialists, comprehensive ophthalmologists, and optometrists) and medical & office support staff (nurses, technicians, practice administrators). Successful KAMs maintain a high level of disease and product expertise to maximize patient compliance with therapy. They support physicians and patients locally by developing center‑ and physician‑specific plans, strategically deploying messages and resources, and understanding local payer dynamics that influence patient access.

The KAM will abide by our compliance policies and the core values of our Dompé culture: Integrity, Speed, Knowledge, Passion, Attention to Detail, Reliability, Flexibility, and Teamwork. Individuals must possess an entrepreneurial spirit, be flexible, and adaptable to new situations.

• Achieves business goals on a quarterly and annual basis
• Becomes an expert in the science of corneal healing and in our clinical trial data, and verbalizes its significance
• Serves as a resource to aligned accounts, enabling appropriate education and access to our medicines
• Works collaboratively with cross‑functional partners (patient access managers, managed care, medical science liaisons, marketing, HR, legal & compliance)
• Creates and implements an effective business plan to guide strategy and track progress throughout the year
• Leverages internal data, tools, analytics & insights to determine deployment of approved resources and marketing messages within the territory
• Manages assigned territory budget effectively
• Builds and maintains relationships with cornea thought leaders in the local area in partnership with key internal Dompé team members
• Actively participates in and leads territory business planning meetings
• Represents Dompé at professional society meetings as assigned by Sales leadership
• Demonstrates leadership within internal teams, sharing best practices and market dynamics with peers when appropriate
• Complies with all laws, regulations and policies governing Dompé activities
• Manages assigned geography with a diverse customer base of physicians and accounts
• Undergoes overnight travel by plane or car (required, 40%‑60% depending on geography and business needs)

YOU COULD BE THE PERFECT FIT IF YOU HAVE:

• Bachelor’s degree required; advanced educational degree or experience in the healthcare field preferred
• 5+ years of successful healthcare sales or account management experience, including accountability for own territory and large geography
• 3+ years of experience in biotech/specialty sales preferred
• Live within the stated KAM geography

SKILLS YOU’LL NEED FOR SUCCESS:

• Prior work with rare or orphan disease products
• Eye care sales experience and relationships in the anterior segment therapeutic area, in both private clinic and hospital/academic settings
• Exceptional clinical acumen and proven ability to excel in a scientifically complex environment
• Proven track record of exceeding business goals
• Keeps current and develops deeper and broader experience in own functional area
• Self‑motivated, assertive, and able to act with urgency
• Understands strategic priorities developed by leadership
• Openness to and active solicitation of feedback on performance and skill development
• Demonstrates appreciation for diversity of perspectives and approaches among peers
• Strong strategic planning and organizational skills

CORE COMPETENCIES:

Achieving Results
Technical Expertise & Business Acumen
Teamwork
Communication
Decision Making
Developing Self and Others

BENEFITS OF JOINING OUR TEAM:

• Comprehensive medical benefits: we value access to healthcare for our patients as well as our employees
• Generous vacation/holiday time off: we care about our employees and encourage a balanced lifestyle
• Competitive 401(k) matching
• A super cool team excited to transform lives through innovative therapies
• Location: The ideal candidate would reside in the Albuquerque area

Base salary: $135,000‑$180,000 a year

At Dompé, we offer an attractive compensation package to our team members. Any offer would include a competitive base salary (estimate shared above), incentive bonus, and benefits package customary to the position. Actual individual pay is determined based on experience, qualifications, geographic location, and other job‑related factors permitted by law.

We believe that the unique contributions of all employees create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.