Key Account Manager

Abbott; Virginia; On-site; USD 90,000 - 120,000; Full time

Job summary

Abbott seeks a Sales Manager for cross-border e-commerce (Hong Kong Label) omnichannel growth in the US market. You will drive sales on JD, Tmall and emerging channels, translate consumer insights into acquisition strategies, and optimize operations with platform partners.

Candidate should have 5+ years in FMCG or infant nutrition, strong Mandarin and English communication, and a track record of improving online performance and customer engagement.

Qualifications

• FMCG/Infant Milk category experience preferred.
• Minimum 5 years of related work experience.
• Excellent communication in Mandarin and English required.

Responsibilities

• Managed cross-border e-commerce sales for Abbott Medical Nutrition adult line across JD, Tmall and emerging channels.
• Analyzed store data with TP teams to optimize operations and track results.
• Translated brand insights into online customer acquisition initiatives with EMKT collaboration.
• Led on-site and off-site user operations and partnered with CRM to boost satisfaction and repurchase rate.
• Maintained strong platform client relationships and drove brand exposure for growth.

Skills

Mandarin

English

Job description

Major Responsibilities

• Served as Sales Manager for cross-border e-commerce (Hong Kong Label) omnichannel business of Abbott Medical Nutrition adult product line, covering sales channels including JD, Tmall and Emerging channels.
• Analyzed store operational data together with TPs, proposed feasible operation optimization plans, followed up implementation and tracked execution performance to ultimately improve operational efficiency.
• Developed in-depth understanding of target brand users’ needs and online shopping behaviors. Collaborated with the EMKT team to translate insights into new customer acquisition initiatives in line with platform.
• Familiar with on-site and off-site user operation tactics. Partnered with the brand’s CRM team to boost user satisfaction and repurchase rate.
• Maintained close communication and collaboration with platform clients, expanded brand exposure via resource exchange and drove business growth.

REQUIREMENTS

• FMCG/ Infant Milk category is preferred.
• At least 5 years working experience related.
• Excellent communication with Mandarina and English is must.