Key Account Manager

Digital Dynamics; Scotts Valley (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Digital Dynamics Inc. in Scotts Valley, CA, seeks an Industrial OEM Key Account Manager to lead strategic relationships with priority OEM clients and drive revenue growth across industrial markets.

You will act as a trusted advisor, coordinate with engineering, NPI/program management, and customer service teams, and develop account plans to identify new opportunities while ensuring customer satisfaction and long-term value.

Qualifications

• 5+ years of key account management experience, preferably in semiconductor OEM sectors.
• Strong negotiation and presentation skills.
• Excellent communication and relationship-building abilities.
• Experience analyzing data to inform sales strategies.

Responsibilities

• Manage and grow relationships with OEM clients; act as primary contact.
• Develop account plans, track needs, growth opportunities, and sales objectives.
• Drive revenue through upselling and cross-selling; deliver competitive solutions.
• Collaborate with engineering and product teams to meet customer needs.
• Monitor sales performance metrics and provide forecasts.

Skills

Account management

Negotiation

Presentation

Communication

Data analysis

Travel

Education

BS degree in Business, Engineering (preferred), Industrial Management, or a related field

Tools

CRM software

Microsoft Office Suite

Job description

Position Summary: The Industrial OEM Key Account Manager is responsible for managing and growing relationships with Original Equipment Manufacturer (OEM) clients in industrial sectors. This role focuses on driving sales, enhancing customer satisfaction, and identifying new business opportunities to meet revenue targets. The successful candidate will act as a trusted advisor, ensuring OEM clients receive tailored solutions that align with their operational needs and strategic goals.

Key Responsibilities

• Account Management
• Build and maintain strong, long-term relationships with key OEM clients.
• Act as the primary point of contact for assigned accounts, addressing inquiries, resolving issues, and ensuring satisfaction.
• Develop account plans to track client needs, growth opportunities, and sales objectives.

Sales Strategy & Execution

• Drive revenue growth byidentifying,upsellingand cross-selling opportunities.
• Acquireand deliver informationto& insights and recommendations to winnewbusiness.
• Collaborate with internal teams& application engineeringto delivercompetitivesolutionsmeeting customer needs.
• Negotiate contracts, pricing, and service agreements to achievemaximumvalue.
• Lead and direct acquisition of customer forecasts to support Sales & Operations objectives.
• Monitor and report on sales performance metrics and KPIs for assigned accounts.

Market & Industry Insights

• Acquireand deliver to DDI managementstakeholdersinformation about industry trends, market conditions, and competitor activities.
• Acquireand deliver information & insights and recommendations to enhance DDI's competitive advantage.
• Gather and share customer feedback with product development teams to influenceDDIinnovationroadmap.

Business Development

• Develop customer and business acquisition strategies to grow business at target OEM opportunities & assigned accounts.
• Participate & influence content for DDI trade shows, industry events, and networking activities to promote company offerings.
• Develop and present proposals to prospective clients, highlighting value propositions.

Cross-Functional Collaboration

• Work closely with engineering, NPI/program management, and customer service teams to ensure seamless project execution.
• Coordinate with marketing teams to implement account-specific campaigns and promotions.
• Ensure alignment between client expectations and internal capabilities.

Qualifications

• BS degree in Business, Engineering (preferred), Industrial Management, or a related field.
• 5+ years of experience in key account management, preferably in semiconductor OEM sectors.
• Proventrack recordof achieving sales targets and fostering client relationships.
• Strong knowledge of industrial equipment, components, or manufacturing processes.
• Exceptional negotiation, presentation, and communication skills.
• Ability to analyze data and make data-driven decisions.
• Proficiencyin CRM software and Microsoft Office Suite.
• Willingness to travel (domestic and international) asrequired.

Key Competencies

• Customer Focus:Demonstratesa deep understanding of client needs and delivers solutions that exceed expectations.
• Results-Oriented: Sets high performance standards and drives initiatives to achieve or surpass them.
• Analytical Thinking: Uses market insights and data analysis to inform strategies and decision-making.
• Collaboration: Works effectively across teams to ensure the delivery of seamless customer experiences.
• Resilience: Thrives under pressure and adapts to changing priorities with a positive attitude.

Why Join Us?

This role offers an exciting opportunity to work with leading industrial OEM clients, drive impactful solutions, and contribute to the growth of a dynamic and innovative organization. If you are a results-driven professional with a passion for industrial sales and account management, we invite you to apply and be part of our success story.

Digital Dynamics Inc. (DDI) is an Equal Employment Opportunity employer and welcomes applicants from diverse backgrounds.