Technical Account Manager

JP Workman Group; Cleveland (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Employee ownership opportunity

Competitive Base Salary + Performance‑

401(k) matching

One remote day once ramped up

Job summary

JP Workman Group in the United States is seeking a Technical Account Manager to maintain and grow sales within an assigned group of industrial customer accounts. This role combines technical problem solving with relationship management to help customers improve production processes and expand the use of the company's materials and solutions.

You will partner with manufacturing teams, read technical specs, troubleshoot issues, and coordinate with internal groups to deliver effective solutions.

Qualifications

• Experience managing complex industrial B2B sales opportunities.
• Strong technical aptitude with manufacturing equipment and processes.
• Ability to read/interpret military, industrial or technical specs.
• Experience troubleshooting production-related challenges and identifying improvements.
• Strong written communication, organizational and project management skills.
• Ability to build relationships across multiple levels of customer organizations.
• Good listening skills and business acumen in small- to mid-sized manufacturers.
• Proactive, relationship-driven approach to account management and growth.
• Willingness to travel, including occasional international travel.

Responsibilities

• Manage and grow relationships with assigned industrial customer accounts.
• Develop and execute annual account and territory plans with defined goals and metrics.
• Build strong relationships with key decision-makers and influencers.
• Collaborate with internal teams to increase product usage and expand specifications.
• Identify opportunities to replace competitors and support new applications.
• Serve as primary contact for non-routine customer issues involving orders, quality, delivery, or specs.
• Coordinate with internal teams to resolve issues and document solutions.
• Provide regular updates to leadership on account status, opportunities, risks.
• Maintain customer information, technical knowledge, and decisions in CRM.
• Develop annual sales forecasts and communicate changes for planning.
• Maintain strong technical understanding of products and processing requirements.
• Identify opportunities to help customers improve operations and growth.

Skills

Industrial B2B sales

Technical aptitude

Communication

Organizational skills

Project management

Relationship building

Listening skills

Business acumen

Travel willingness

Job description

Our client is an established, employee-owned industrial manufacturing company specializing in advanced product identification, asset tracking, and technical material solutions. Its products support a wide range of industrial and high-value applications across a global customer base.

The company is seeking a Technical Account Manager to maintain and grow sales within an assigned group of industrial customer accounts. This individual will proactively manage customer relationships while helping customers improve production processes, grow their businesses, and increase the use of the company's technical materials and solutions.

This is an excellent opportunity for a technically minded B2B sales professional who enjoys building long-term customer relationships, solving complex problems, and working closely with manufacturing and production teams.

Position Overview

The Technical Account Manager will work with key decision-makers and influencers at assigned accounts to develop and execute annual account plans focused on:

• Production and process improvements
• Market and application development
• Identifying and resolving customer challenges

Success in this role is demonstrated through the ability to become a trusted partner to customers, anticipate issues, improve operations, support customer growth, and deliver effective solutions.

Key Responsibilities

• Manage and grow relationships with assigned industrial customer accounts.
• Develop and execute annual account and territory plans with defined sales goals, activity plans, and measurable outcomes.
• Build strong relationships with key decision-makers and influencers across customer organizations.
• Work closely with customer sales, marketing, quoting, customer service, production, and technical teams to increase product usage and expand specifications.
• Identify opportunities to replace competitive products and support the development of new applications.
• Serve as the primary point of contact for non-routine customer issues involving orders, quality, delivery, packaging, processing, marketing, specifications, or applications.
• Coordinate with internal teams to resolve customer issues and clearly document solutions.
• Communicate regularly with internal leadership regarding account status, opportunities, risks, and emerging issues.
• Maintain customer information, technical knowledge, and key decisions within the company's CRM and other internal systems.
• Develop and maintain annual sales forecasts for assigned accounts and communicate changes that may affect business planning.
• Develop and maintain a strong technical understanding of the company's products, processing requirements, and performance specifications.
• Identify opportunities to help customers improve operations and support business growth.

Qualifications

• Demonstrated experience managing complex industrial B2B sales opportunities, particularly involving technical or OEM-specified products.
• Strong technical aptitude and comfort working with manufacturing equipment, production teams, and technical processes.
• Ability to read and interpret military, industrial, or other technical specifications.
• Experience troubleshooting technical or production-related challenges and identifying process improvements.
• Strong written communication, organizational, and project management skills.
• Ability to build effective relationships across multiple levels of customer organizations, including operators, production managers, quality managers, sales and marketing professionals, and business owners.
• Strong listening skills and business acumen, particularly within small- to mid-sized manufacturing environments.
• A proactive, relationship-driven approach to account management and business development.
• Willingness and ability to travel as required, including occasional international travel.

The company offers a competitive compensation and benefits package, including:

• Employee ownership opportunity
• Competitive Base Salary + Performance-based bonus opportunities
• 401(k) matching
• Additional employee-focused benefits and perks, including one remote day once you are ramped up

Physical Requirements

• Ability to travel frequently as needed to support assigned accounts.
• Ability to work in office, customer, and manufacturing environments.
• Ability to move safely through production areas and interact directly with equipment, processes, and operations during customer support and troubleshooting activities.