Key Account Manager

Virtuos; San Francisco (CA); On-site; USD 170,000 - 200,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid vacation and sick leave

Paid parental leave

Flexible work arrangements

Employee development opportunities

Employee Assistance Program (EAP)

Job summary

Virtuos is seeking a strategic Key Account Manager in the U.S. to oversee key client relationships, manage project lifecycles, and align partner and development teams to milestones.

You will help expand partnerships and drive long-term client satisfaction across North America. You will collaborate with Producers, Art Directors, and internal teams to meet partner requests, while traveling as needed to support partner visits and Virtuos studios worldwide.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–4 years' industry-related business development experience.
• Ability to work with direct and external partners.
• Strong communication and interpersonal skills.
• English proficiency; bilingual (French and other languages an asset).
• Willing to travel for work.
• Passion for making and playing games.

Responsibilities

• Act as partner advocate within Virtuos and within partners.
• Maintain industry knowledge of partner titles and suggest options for expanding efficiency, content, or reach.
• Communicate with partners to maintain relationships and identify production needs.
• Engage with partners and liaise with internal Virtuos teams to facilitate production needs.
• Assist Virtuos teams in managing project development and planning.
• Collaborate with Producers and Art Directors to meet partner requests.
• Set and manage partner expectations; communicate project plans and feedback.
• Coordinate calls/meetings between partners and Virtuos teams across locations.

Skills

Strong communication

Interpersonal skills

English proficiency

Willing to travel

Passion for games

Business development

Partner management

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

PLAY, GROW and WIN

To be a part of Virtuos means to be a creator.

At Virtuos, we harness the latest technologies to make games better and more immersive than ever before. That is why we pride ourselves in constantly pushing the boundaries of possibility since our founding in 2004.

Virtuosi is a team of experts – people who have come together to share their mutual passion for making and playing games. People with the same enthusiasm for exploring new ideas and the constant drive to excel in their field. People who believe in earning success through dedication.

At Virtuos, we are at the forefront of gaming, creating exciting new experiences daily. Join us to Play, Grow and Win – together.

ABOUT THE POSITION

The Purpose of the Key Account Manager role is to oversee strategic accounts, bridging partners and development teams. You’ll manage project lifecycles, collaborate internally to deliver milestones, and align with key clients’ goals to ensure long-term satisfaction and strong relationships.

Responsibilities

Key Account Management :

• Act as both a partner advocate within Virtuos and a Virtuos advocate within our key partners
• Maintain industry knowledge on your key partner’s past, current, and future titles and proactively suggest options for expanding efficiency, content, or reach.
• Facilitate regular, timely, and thorough communication with partners to maintain strong business relationships and identify projected production needs. This includes:
• Engaging with partners and liaising with internal Virtuos teams in order to facilitate production needs
• Assisting Virtuos teams in managing project development and planning
• Collaborating with Producers and Art Directors on a regular basis to meet partner/studio requests
• Set and manage partner’s expectations
• Communicating project plans with partners and providing feedback to Virtuos teams
• Facilitating calls/meetings between partners and Virtuos teams in China / Vietnam / Ireland / France and managing/monitoring progress of contracts, agreements, invoices
• Manage partner feedback during and post project as a part of the Virtuos internal improvement processes
• Maintain and grow deep, trusted, and long-standing relationships with key partners in an effort to help them attain their goals while in turn attaining Virtuos’s goals. Travel for both partner visits and occasional trips to Virtuos’s world-wide studios Business Development :
• Assist Key Account Director in Business Development initiatives and strategies in North America; including identifying new opportunities within your Key Account’s, gathering data, and preparing reports
• Salesforce management and account tracking
• Represent Virtuos at key industry events
• Facilitate onboarding of partner projects and due diligence process The role may expand to include people management, offering the opportunity to coach and develop others

Qualifications

• Bachelor's degree or equivalent experience
• 3 - 4 years' similar industry-related business development experience
• Ability to work with direct and external partners
• Strong communication and interpersonal skills
• Proven knowledge and execution of successful development strategiesFocused and goal-oriented
• Strong communication and interpersonal skills
• English (both written and spoken) proficiency
• Fluency bilingual (French and other languages an asset)
• Willing to travel for work
• Passion for making and playing games

This position offers a combination of base salary and performance-based variable compensation, with total on-target earnings expected to range between $170,000 – $200,000.

Virtuos maintains a location-based compensation structure; therefore, the salary range may vary for candidates residing in different geographic markets.

Virtuos takes into consideration candidate's education, experience, training, and seniority levels along with external market condition. The range posted is only one component of Virtuos compensation, we also offer:

• Competitive medical, dental, and vision coverage
• 401(k) with company match and immediate vesting
• Generous paid vacation and sick leave
• Paid parental leave from day one
• Flexible work arrangements
• Ongoing learning and development opportunities
• Employee Assistance Program (EAP)
• Opportunity to collaborate with world-class talent behind some of the industry’s most recognized games
• Chance to contribute to projects with leading publishers such as 2K, Sony, Square Enix, Activision, Microsoft and etc.
• A people-first, collaborative culture

Kindly note the compensation range is provided in pursuant to California Salary Transparency in Job Advertisement Law.

• Rémunération et avantages compétitifs (soins médicaux, soins dentaires, optique et REER avec un investissement exonéré d'impôt).
• Congés annuels payés et congés de maladie dès le premier jour.
• Congés parental payé disponible dès le premier jour.
• Opportunités de développement.
• Programme d’aide aux employés.
• Culture d’entreprise centrée sur l’humain.
• Des talents de classe mondiale avec une expérience sur certains des plus grands jeux de l'industrie.
• Développement de jeux vidéo avec certains des éditeurs les plus connus (2K, Sony, Square Enix, Activision, Microsoft, etc.)
• Opportunités de carrière et de mobilité internationale grâce au programme de mobilité interne de Virtuos
• Competitive compensation and benefits (Medical, Dental, Vison & RRSP match with tax free investment)
• Paid annual vacation and sick leave
• Paid Parental leave available from day 1
• Research and Development Opportunities
• EAP (Employee Assistance Program)
• World-class talent with experience on some of the industry’s biggest games
• Developing video games with some of the most well-known publishers (2K, Sony, Square Enix, Activision, Microsoft, etc)
• People focused culture
• Career and international mobility opportunities with Virtuos Internal Mobility Program

Les gens comptent. Diverses opinions et expériences comptent. Chez Virtuos, nos équipes talentueuses sont la pierre angulaire de notre succès, la promotion et la défense de la diversité et de l’inclusion sont au centre de ce que nous faisons de mieux : nous améliorons les jeux, ensemble. Virtuos est fier d'être un employeur garantissant l'égalité des chances qui embrasse la diversité de pensée, d’expressions, de culture et d'origines.

People matter. Diverse opinions and experiences matter. At Virtuos, our talented teams are the cornerstone of our success, and we recognize that fostering and advocating for inclusivity is at the center of what we do best - we make games better, together. Virtuos is proud to be an equal opportunity employer that embraces diversity of thought, expression, culture, and backgrounds.

About us

Fondé en 2004, Virtuos est l'un des plus grands développeurs indépendants au monde. Notre siège social est situé à Singapour et nos studios sont répartis en Asie, en Europe et en Amérique du Nord. Spécialisés dans le développement de jeux complets et la production artistique, nous avons délivré du contenu de qualité pour plus de 1 500 jeux sur console, PC et mobile. Parmi nos partenaires, nous comptons 23 des 25 plus grandes sociétés de jeux vidéo au monde.

Founded in 2004, Virtuos is one of the largest independent video game development companies. We are headquartered in Singapore with offices in Asia, Europe, and North America. Specializing in full-cycle game development and art production, we have delivered high-quality content for more than 1,500 console, PC, and mobile games. Our clients include 23 of the top 25 gaming companies worldwide.

About our team

Établi en 2020, notre studio de Vancouver se spécialise dans le concept art, créant des designs de haute qualité pour une grande variété de de jeux vidéo majeurs. Depuis son inauguration, l'équipe de Vancouver a plus que doublé de taille au cours de la dernière année.

Established in 2020, our Vancouver studio specializes in concept art, creating top-quality designs for a wide variety of major video games titles. Since in inauguration, the Vancouver team has more than doubled in size in the past year.

Virtuos Vancouver abrite une équipe dynamique d'artistes talentueux et passionnés, de différents héritages culturels et ethniques. Le studio est fier de sa diversité et de son environnement de travail inclusif. Nos artistes sont passionnés par leur métier, et ont l'opportunité de travailler régulièrement sur des jeux de renom.

Virtuos Vancouver is home to a vibrant team of talented and passionate artists from different cultural heritages and ethnicities. The studio is proud of its diversity and inclusive work environment. Our concept artists are highly focused and passionate about their craft, and are given the opportunity to regularly work on renowned game titles