Key Account Manager

Clear Edge International Search & Selection Ltd; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading global iGaming provider is seeking a Key Account Manager in Philadelphia, PA. You will manage strategic operator partnerships to enhance commercial performance and ensure exceptional customer experiences. The role requires over 2 years of experience in account management, strong relationship management skills, and proficiency in Microsoft Office. Join a dynamic team that is pivotal in the regulated North American market.

Qualifications

• 2+ years’ experience in account management or client-facing commercial roles.
• Strong commercial and relationship management skills.
• Willingness to travel and work flexibly.

Responsibilities

• Manage and grow strategic operator relationships.
• Act as the primary contact for key accounts.
• Communicate new game releases and opportunities.
• Monitor campaign performance for improvement opportunities.

Skills

Account management

Commercial relationship management

Analytical thinking

Excellent communication

Negotiation skills

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Location: Philadelphia, PA (office based)

Clear Edge is partnering with a leading global iGaming provider to recruit a Key Account Manager to join its commercial team. Reporting to the Account Management Lead, you will manage and grow strategic operator partnerships, driving commercial performance and delivering excellent customer experiences.

The Role

You will act as the primary commercial contact for key accounts, supporting relationship development, campaign execution, and product optimisation across the company’s product portfolio.

Key Responsibilities

• Manage and grow strategic operator relationships to support commercial and KPI targets.
• Represent the company’s products and act as the main contact for key accounts.
• Communicate new game releases, campaigns, and commercial opportunities.
• Coordinate promotional and marketing initiatives with internal teams and partners.
• Monitor campaign performance and proactively identify improvement opportunities.
• Resolve customer issues and act as an escalation point when needed.
• Conduct root cause analysis to support continuous operational improvement.
• Understand customer needs and ensure successful delivery of solutions.

Requirements

• 2+ years’ experience in account management or client-facing commercial roles, preferably in B2B online gaming.
• Strong commercial and relationship management skills.
• Analytical and strategic thinking ability.
• Excellent communication and negotiation skills.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Willingness to travel and work flexibly when required.

Join a fast-growing global iGaming business and play a key role in managing high-value commercial partnerships in the regulated North American market.