Key Account Manager

DHL; Miami (FL); Remote; Confidential; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation with bonus

Medical, dental, and vision benefits

401k match

Job summary

Hillebrand Gori is seeking a proactive Key Account Manager to lead national accounts within a remote framework. You will develop sector strategies, manage major customers, and drive growth while aligning with company objectives and policies.

The role requires extensive experience in account management and negotiations, with a focus on logistics and supply chain solutions. A strategic mindset and executive communication skills are essential for success in this position.

Qualifications

• 7+ years in key account management, sales, or business development.
• Experience with strategic, high-revenue customer relationships.
• Proven success in account growth, retention, and profitability.
• Strong contract negotiation and pricing strategy experience.
• Knowledge of logistics, transportation, and supply chain solutions.

Responsibilities

• Define sector-level key account strategy for one or more national accounts, including targets and service goals.
• Lead strategic activities with significant impact on results and risk.
• Monitor portfolio strategy and align with sector plans.
• Formulate pricing strategies and contract negotiations for accounts.
• Drive retention, growth, and profitability for the sector.
• Collaborate cross-functionally to support accounts and cross-sell.

Skills

Key account management

Sales experience

Contract negotiations

Pricing strategy

Logistics & supply chain

Excel

Executive communication

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office

Microsoft Excel

Job description

Key Account Manager

Location: Miami, Florida, United States of America

Category: Sales and Business Development

Job Title: Key Accounts Manager
Location: Remote

Job Purpose:

The Key Account Manager leads account management sub-function for a sector and provides input to and leads the implementation of functional strategy to expand and maintain the customer base, deliver net growth, revenue, and profitability and service targets for key accounts in line with strategy, financial objectives, Group guidelines, and policies.

If you are a dynamic and results-oriented professional with experience in managing national or global customers, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering world-class logistics solutions to our valued customers.

Key Responsibilities:

• Define small-sized sector level key account strategy for one or more large and complex national accounts including account planning, revenue targets, service goals, etc., considering strategy, financial objectives, Group guidelines, and policies.
• Lead, oversee, and control highly strategic activities and initiatives across the sector with significant impact on overall results and very high business risk potential
• Determine and monitor implementation of portfolio strategy and achieve alignment with sector’s business plans
• Formulate and lead pricing strategies, contract negotiations, and possibly supply chain management for the accounts
• Drive key account retention, market acquisition, business growth and profitability for the sector
• Guide sector’s key accounts and drive internal and external collaboration and cross-selling activities within the sector
• Engage with senior management of key accounts in support of business development and transformational deals
• Drive sector management and customer segments within the sector by developing the strategy, consolidation of industry demands, and ensuring best practice sharing
• Facilitate alignment of global strategies with the sales and marketing strategy and ensure coordination of global sectors’ efforts with customer solutions and innovation
• Identify, anticipate, and understand sector-level market trends and customer requirements, translate products into solutions to meet their needs
• Introduce and embed world class account management practices at the sector level
• Steer and establish systems for active monitoring of competitive activity and dissemination of information and best practices to relevant parties within the accounts
• Analyze complex multi-dimensional issues extensively and conceptualize improvements in account management methods and techniques
• Deliver innovation that directly influence the way the sector is operating and making money
• Reach agreements with external parties to accept complete proposals and programs where there is little interest in cooperating or participating
• Negotiate and authorize critical agreements/contracts, changing terms and conditions significantly where required

Qualifications:

• Bachelor's degree in Business, Supply Chain Management, Finance, or a related field preferred.
• 7 + years of key account management, sales, or business development experience.
• Experience managing strategic, high-revenue customer relationships.
• Proven success driving account growth, retention, and profitability.
• Strong contract negotiation and pricing strategy experience.
• Knowledge of logistics, transportation, and supply chain solutions.
• Excellent executive-level communication and stakeholder management skills.
• Strong financial analysis and business acumen.
• Proficiency in Microsoft Office Suite, with intermediate to advanced Excel skills.

You’ll be rewarded in many ways, such as:

• Belong to a diverse and dynamic culture that promotes inclusion, growth, and development.
• Participate in comprehensive compensation (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan (including sick days and Floating Holidays, and a 401k match.
• Enjoy a hybrid work environment.

Pay range: $110,000-145,000 total compensation, based on experience.