Key Account Manager

DHL Global Forwarding; Miami (FL); Remote; USD 110,000 - 145,000; Full time

Benefits offered by this job

Hybrid work environment

401k match

Medical, dental, and vision insurance

Job summary

Hillebrand Gori is seeking a highly experienced Key Accounts Manager to lead national account strategy and drive growth for major customers. The role focuses on defining sector strategies, coordinating pricing, and overseeing high-impact initiatives with senior client engagement.

The position emphasizes cross-functional leadership, global alignment, and profitability enhancement, with a remote-first work setup and a strong emphasis on delivering innovative logistics solutions.

Qualifications

• Bachelor's degree in Business, Supply Chain Management, Finance, or related field preferred.
• 7+ years of key account management, sales, or business development experience.
• Experience managing strategic, high-revenue customer relationships.
• Proven success driving account growth, retention, and profitability.
• Strong contract negotiation and pricing strategy experience.
• Knowledge of logistics, transportation, and supply chain solutions.
• Excellent executive-level communication and stakeholder management skills.
• Strong financial analysis and business acumen.

Responsibilities

• Define sector-level key account strategy for one or more large, complex national accounts.
• Lead strategic activities across the sector with significant impact and risk.
• Monitor portfolio strategy and align with sector business plans.
• Formulate pricing strategies and negotiate contracts for accounts.
• Drive key account retention, market growth, and profitability.
• Collaborate cross-functionally and drive cross-selling within the sector.
• Engage senior management of key accounts for business development.
• Align global strategies with sales, marketing, and customer solutions.

Skills

Key account management

Sales

Business development

Contract negotiation

Pricing strategy

Excel (advanced)

Logistics knowledge

Executive communication

Education

Bachelor's degree in Business / Supply Chain / Finance

Tools

Microsoft Office

CRM systems

Job description

Job Title: Key Accounts Manager
Location: Remote

Job Purpose:

The Key Account Manager leads account management sub-function for a sector and provides input to and leads the implementation of functional strategy to expand and maintain the customer base, deliver net growth, revenue, and profitability and service targets for key accounts in line with strategy, financial objectives, Group guidelines, and policies.

If you are a dynamic and results-oriented professional with experience in managing national or global customers, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering world-class logistics solutions to our valued customers.

Key Responsibilities:

• Define small-sized sector level key account strategy for one or more large and complex national accounts including account planning, revenue targets, service goals, etc., considering strategy, financial objectives, Group guidelines, and policies.
• Lead, oversee, and control highly strategic activities and initiatives across the sector with significant impact on overall results and very high business risk potential
• Determine and monitor implementation of portfolio strategy and achieve alignment with sector's business plans
• Formulate and lead pricing strategies, contract negotiations, and possibly supply chain management for the accounts
• Drive key account retention, market acquisition, business growth and profitability for the sector
• Guide sector's key accounts and drive internal and external collaboration and cross-selling activities within the sector
• Engage with senior management of key accounts in support of business development and transformational deals
• Drive sector management and customer segments within the sector by developing the strategy, consolidation of industry demands, and ensuring best practice sharing
• Facilitate alignment of global strategies with the sales and marketing strategy and ensure coordination of global sectors' efforts with customer solutions and innovation
• Identify, anticipate, and understand sector-level market trends and customer requirements, translate products into solutions to meet their needs
• Introduce and embed world class account management practices at the sector level
• Steer and establish systems for active monitoring of competitive activity and dissemination of information and best practices to relevant parties within the accounts
• Analyze complex multi-dimensional issues extensively and conceptualize improvements in account management methods and techniques
• Deliver innovation that directly influence the way the sector is operating and making money
• Reach agreements with external parties to accept complete proposals and programs where there is little interest in cooperating or participating
• Negotiate and authorize critical agreements/contracts, changing terms and conditions significantly where required

Qualifications:

• Bachelor's degree in Business, Supply Chain Management, Finance, or a related field preferred.
• 7 + years of key account management, sales, or business development experience.
• Experience managing strategic, high-revenue customer relationships.
• Proven success driving account growth, retention, and profitability.
• Strong contract negotiation and pricing strategy experience.
• Knowledge of logistics, transportation, and supply chain solutions.
• Excellent executive-level communication and stakeholder management skills.
• Strong financial analysis and business acumen.
• Proficiency in Microsoft Office Suite, with intermediate to advanced Excel skills.

You'll be rewarded in many ways, such as:

• Belong to a diverse and dynamic culture that promotes inclusion, growth, and development.
• Participate in comprehensive compensation (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan (including sick days and Floating Holidays, and a 401k match.
• Enjoy a hybrid work environment.

Pay range: $110,000-145,000 total compensation, based on experience.

To learn more about Hillebrand Gori, please click HERE.