Key Account Manager

Smithsgroup2; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

ERGs across the company

Smiths Day global celebration

Diversity & inclusion programs

Job summary

The Key Account Manager (KAM) at Smiths is responsible for developing, managing, and strengthening relationships with assigned customers at the local level, focusing on senior management partnerships and mutual value through strategic collaboration.

As a sales-focused role, the KAM drives revenue growth by identifying new business opportunities within existing accounts, aligning solutions with customer objectives, and expanding account potential while ensuring high customer satisfaction and

Qualifications

• Bachelor's degree in Engineering, Marketing, Business Management, or a related field, or equivalent professional experience is preferred.
• High school diploma or equivalent required.
• Experience in Sales and/or Account Management, including customer relationship management, negotiations, contracts, and related legal/commercial matters.
• Outstanding networking, relationship-building, and communication skills, with the ability to influence customers and stakeholders at multiple organizational levels.
• Recognized industry expertise in Original Equipment Manufacturers (OEMs) for rotating equipment and a strong understanding of associated end-user markets.
• Ability and willingness to travel approximately 50%, primarily throughout North America, including occasional travel to Canada. Global travel may occur for internal company events as needed.

Responsibilities

• Build and maintain strong relationships with key stakeholders and senior leaders within assigned customer accounts, serving as the primary point of contact for all account-related matters.
• Deploy and execute the global account strategy in alignment with direction provided by the Global Account Manager (GAM).
• Develop a deep understanding of customers' business objectives, challenges, R&D priorities, and strategic requirements to effectively align company solutions.
• Identify and capitalize on opportunities to grow revenue through upselling, cross-selling, and expanding the scope of services within existing accounts.
• Lead technical discussions and support customer decision-making while ensuring compliance with internal engineering standards and policies.
• Develop and execute account plans to achieve order intake, sales, and margin targets in collaboration with local and global account teams.

Skills

Relationship-building

Networking

Communication skills

Influence stakeholders

Travel willingness

Education

Bachelor's degree in Engineering, Marketing, Business Management, or related field

High school diploma or equivalent

Job description

The Key Account Manager (KAM) is responsible for developing, managing, and strengthening relationships with assigned customers at the local level. This role focuses on building trusted partnerships with senior management stakeholders and creating mutual value through strategic collaboration.

As a sales-focused position, the KAM drives revenue growth by identifying, developing, and securing new business opportunities within existing customer accounts. The role requires a strong understanding of customer needs, the ability to align solutions with business objectives, and a proactive approach to expanding account potential while ensuring high levels of customer satisfaction and long-term retention.

Responsibilities include but not limited to the following:

• Build and maintain strong relationships with key stakeholders and senior leaders within assigned customer accounts, serving as the primary point of contact for all account-related matters.
• Deploy and execute the global account strategy in alignment with direction provided by the Global Account Manager (GAM).
• Develop a deep understanding of customers' business objectives, challenges, R&D priorities, and strategic requirements to effectively align company solutions.
• Identify and capitalize on opportunities to grow revenue through upselling, cross-selling, and expanding the scope of services within existing accounts.
• Lead technical discussions and support customer decision-making while ensuring compliance with internal engineering standards and policies.
• Develop and execute account plans to achieve order intake, sales, and margin targets in collaboration with local and global account teams.

Bachelors degree in Engineering, Marketing, Business Management, or a related field, or equivalent professional experience is preferred. High school diploma or equivalent required.

Experience in Sales and/or Account Management, including customer relationship management, negotiations, contracts, and related legal/commercial matters.

Outstanding networking, relationship-building, and communication skills, with the ability to influence customers and stakeholders at multiple organizational levels.

Recognized industry expertise in Original Equipment Manufacturers (OEMs) for rotating equipment and a strong understanding of associated end-user markets.

Ability and willingness to travel approximately 50%, primarily throughout North America, including occasional travel to Canada. Global travel may occur for internal company events as needed.

Facilitate effective communication and information sharing between the GAM, KAM network, regional sales teams, customer service, and global project teams.

Experience working within a global, culturally diverse organization is preferred.

Job grade and compensation will be determined based on qualifications and relevant experience.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.