Key Account Manager

Amphenol Borisch Technologies; Grand Rapids (MI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Amphenol Borisch Technologies, a subsidiary of Amphenol, seeks a seasoned Key Account Manager in Grand Rapids, MI. This full-time hybrid role focuses on managing strategic customer relationships in military and aerospace sectors, with occasional travel to customer sites and company facilities.

You will collaborate with engineering, production and quality teams to develop account plans, forecast revenue, and drive long-term partnerships while upholding high standards of customer service.

Qualifications

• Experience managing complex customer relationships and strategic partnerships with long-term value.
• Analytical skills in forecasting, performance tracking and growth strategies.
• Experience in electronics manufacturing, military, or aerospace industries preferred.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Manage and grow strategic key accounts.
• Coordinate with internal engineering, production and quality teams.
• Develop account plans to drive revenue and long-term partnerships.
• Prepare sales forecasts and conduct regular business reviews with key customers.
• Support contract negotiations and pricing strategies.

Skills

Key Account management

Forecasting

Performance tracking

Cross-functional collaboration

Strategic partnerships

Education

Bachelor’s degree in Business, Engineering, or related field

Job description

Company Description

Amphenol Borisch Technologies, a subsidiary of Amphenol Corporation, is a vertically integrated electronics manufacturer serving the military and aerospace industries. Headquartered in Grand Rapids, MI, the company operates facilities across the United States, Canada, and Mexico. The organization specializes in cable assemblies, circuit card and flex assemblies, electromechanical integration, and precision machining. It also provides test and qualification services, along with design engineering capabilities, offering end-to-end solutions for complex electronic systems.

Role Description

The Key Account Manager is a full-time, hybrid role based in Grand Rapids, MI, with flexibility for partial work from home. This role is responsible for managing and growing strategic key accounts, serving as the primary point of contact for customer relationships in the military and aerospace sectors. Day-to-day activities include understanding customer requirements, coordinating with internal engineering, production, and quality teams, and developing account plans to drive revenue and long-term partnerships. The Key Account Manager will monitor performance metrics, prepare sales forecasts, conduct regular business reviews with key customers, and ensure timely resolution of issues. The role also involves identifying new business opportunities within existing accounts, contributing to pricing strategies, and supporting contract negotiations while maintaining high standards of customer service.

Qualifications

• Strong Account Management and Key Accounts experience, including managing complex customer relationships and long-term strategic partnerships.
• Demonstrated Analytical Skills and Business Planning capabilities, with experience in forecasting, performance tracking, and developing growth strategies.
• Proven Customer Service skills, with the ability to address customer needs, resolve issues promptly, and maintain a high level of professionalism.
• Excellent communication, negotiation, and presentation skills, with the ability to collaborate effectively across cross-functional teams.
• Experience in electronics manufacturing, military, or aerospace industries is highly beneficial.
• Bachelor’s degree in Business, Engineering, or a related field, or equivalent relevant experience.
• Ability to work in a hybrid environment, manage multiple priorities, and travel to customer sites and company facilities as needed.