Key Account Manager

RXO, Inc.; Columbus (OH); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Paid time off including holidays

401(k) with company match

Health insurance

Employee Assistance Program (EAP)

Commuter benefits

Job summary

RXO, Inc. in Columbus, OH is seeking a seasoned Key Account Manager to act as the primary point of contact and relationship steward for our most strategic clients.

You will advocate for clients, expand existing accounts through ongoing relationship development, negotiate terms and rates, coordinate carrier procurement, and maintain accurate tracking and reporting to drive sales and ensure service excellence.

Qualifications

• Bachelor's degree or equivalent work or military experience.
• 1 year of professional experience.

Responsibilities

• Serve as an advocate and liaison for RXO's top clients to ensure overall customer satisfaction.
• Expand current customer accounts through ongoing relationship development.
• Collaborate with team members to secure the terms of sale, including negotiating rates, identifying carrier, procuring specialized equipment, etc.
• Maintain a book of business and understand industry client needs for repeatable sales.
• Ensure the integrity of shipments and the RXO brand by following standard processes and procedures.
• Update internal tracking and reporting systems to maintain accuracy in sales and volume metrics.
• Monitor and ensure accurate billing and mutually beneficial operations.

Skills

Client relationship management

Account management

Negotiation

Sales

Relationship building

Education

Bachelor's degree or equivalent

Job description

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $45,000 - $50,000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As a Key Account Manager at RXO, you'll serve as the daily point of contact and relationship manager for our most important clients.

What your day-to-day will look like:

• Serve as an advocate and liaison for RXO's top clients to ensure overall customer satisfaction
• Expand current customer accounts through ongoing relationship development
• Collaborate with team members to secure the terms of sale, including negotiating rates, identifying carrier, procuring specialized equipment, etc.
• Maintain a strong understanding of the industry and client needs; cultivate a book of business for consistent and repeatable sales
• Ensure the integrity of the shipment and the RXO brand by following standard processes and procedures
• Update internal tracking and reporting systems throughout the day to maintain accuracy in sales and volume metrics
• Monitor and ensure accurate billing; strive to ensure mutually beneficial business operations

At a minimum, you'll need:

• Bachelor's degree or equivalent work or military experience
• 1 year of professional experience

It'd be great if you also have:

• 5 years of experience in a transportation sales environment
• Excellent verbal and written communication skills

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team? We'd love to hear from you. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.