Kendall Ford Express Service Advisor

Kendall Auto Group; Marysville (WA); On-site; USD 39,000 - 73,000; Full time

Benefits offered by this job

Competitive pay with monthly wage

Substantial bonus program

Medical, Dental and Vision insurance

401(k) plan with Fidelity

Paid Time Off

Discounts on parts, service and new/lo

Life insurance

Flexible spending plan

Job summary

Kendall Auto Group is seeking an Express Lube Service Advisor for Kendall Ford of Marysville. The role supports a fast-paced service department with a strong focus on customer service and timely vehicle maintenance, working with technicians and sales staff to identify and sell needed repairs.

Requirements include experience in service writing, dealership background preferred, and a valid driver's license with a clean record. Eligible benefits accompany a competitive pay plan.

Qualifications

• Experience in service writing is required.
• Dealership experience is preferred.
• Valid driver’s license with a good driving record is required.

Responsibilities

• Interface with customers, technicians, and sales staff to identify and sell vehicle repairs and maintenance.
• Verify that work was performed and diagnosed correctly.
• Research vehicle history to make educated recommendations.
• Input and maintain customer information in systems.
• Complete work tasks in an efficient, organized manner.
• Use phone, email, and chat to communicate with customers and schedule service appointments.

Skills

Customer service

Time management

Communication

Multitasking

Job description

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Marysville. We are looking for an Express Lube Service Advisor to join our Service team. At Kendall Ford of Marysville our Service Department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall are:

• Competitive pay plan with a monthly wage range of $3,500.00-$6,500.00
• Substantial bonus program
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Career path development opportunities
• Competitive paid time off
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans
• Flexible spending plan

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be that first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Washington, Idaho, Oregon, Montana, and Alaska. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. We offer eligible employees medical, dental, vision and life insurance, Paid Time Off, a 401(k) plan with company contributions, an entire family purchase plan and much more! If you are looking for a rewarding career, we would like to meet you and start something great!

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Requirements

Experience in service writing is required, and dealership experience is preferred. Candidates must have proven strong customer service skills, the ability to multi-task, and general knowledge of automobiles and their maintenance. A valid driver’s license a good driving record are required.