Kendall Ford Express Service Advisor

Kendall Cadillac; Marysville (WA); On-site; USD 39,000 - 73,000; Full time

Benefits offered by this job

Competitive pay plan

Monthly wage range: $3,500.00-$6,500.0

Bonus program

Medical, Dental and Vision insurance

401(k) plan

Paid Time Off

Discounts on parts, service andvehicle

Life insurance

Flexible spending plan

Job summary

Kendall Ford of Marysville is seeking an Express Service Advisor to join the service team. The role focuses on delivering outstanding customer service, coordinating with technicians and sales staff, and guiding customers through maintenance and repairs in a fast-paced environment.

Ideal candidates have strong communication skills, time management, and a customer-first mindset. The position offers a competitive pay plan and comprehensive benefits in a growing family-owned dealer network in the

Qualifications

• Candidates should have high level customer service experience.
• Strong time management and work ethic are essential.
• Excellent communication skills are required.
• Ability to make recommendations and prioritize tasks for customers is key.

Responsibilities

• Interface with customers, technicians and salespeople to identify and sell vehicle repairs and maintenance.
• Verify that work was performed and diagnosed correctly.
• Research vehicle history to make educated recommendations.
• Input and maintain customer information and complete tasks efficiently.
• Use telephone, email and chat systems to communicate with customers throughout the day.
• Schedule service appointments.

Skills

Customer service

Time management

Communication skills

Teamwork

Tools

Telephone systems

Email systems

Chat systems

Job description

Kendall Ford Express Service Advisor

Job type

Full Time

Location

15900 Smokey Point BV. Marysville, WA 98271

Full Job Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Marysville. We are looking for an Express Lube Service Advisor to join our Service team. At Kendall Ford of Marysville our Service Department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall are:

• Competitive pay plan with a monthly wage range of $3,500.00-$6,500.00
• Substantial bonus program
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Career path development opportunities
• Competitive paid time off
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans
• Flexible spending plan

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be that first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Washington, Idaho, Oregon, Montana, and Alaska. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. We offer eligible employees medical, dental, vision and life insurance, Paid Time Off, a 401(k) plan with company contributions, an entire family purchase plan and much more! If you are looking for a rewarding career, we would like to meet you and start something great!

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Ford Jobs in Washington at Kendall Ford of Marysville

DATE POSTED: 11/4/2026