Kelsey's Asst Manager - Requisition #257403

Infor

Temecula (CA)

On-site

USD 45,000 - 55,000

Full time

14 days+

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Job summary

A hospitality organization in Temecula is seeking an Assistant Manager to oversee restaurant operations in the absence of the F&B Manager. This role focuses on ensuring maximum guest satisfaction and service quality, managing staff, and overseeing administrative duties. Ideal candidates will have a high school diploma or GED, experience in a similar role, and necessary certifications, including a Food Handlers License. Competitive salary and opportunities for growth are offered.

Qualifications

Requires ability to read and interpret safety rules and operating instructions.
Must write routine reports and correspondence effectively.
Must apply common sense understanding in various situations.

Responsibilities

Oversee entire restaurant in absence of F&B Manager.
Ensure maximum guest satisfaction and service quality.
Assist in hiring, corrective actions, and training.

Skills

Great Smile / Great Attitude

Professional Demeanor

Ability to work under stressful situations

Mental strength

Education

High school diploma or GED

Tools

Food Handlers License

Gaming Class “A” License

TIPS Certification

Job description

Overview

GENERAL SUMMARY The Kelsey’s Assistant Manager oversees the entire restaurant/outlet in absence of the F&B Outlet Manager. This position is also responsible for ensuring maximum guest satisfaction and dining pleasure by consistently maintaining a high level of service and using correct operation procedures.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

Responsibilities

Carry out policies and procedures of the Pechanga Resort Casino.
Ensure proper service as specified in the outlet’s standards of service manual.
Operate Restaurant/Outlet in an atmosphere as specified by manager.
Act on all guest comments in a timely manner referring culinary and beverage situations to outlet chef and beverage manager.
Ensure compliance to all rules, regulations and procedures.
Responsible for all administrative duties for outlet as directed by outlet manager including disciplinary action, scheduling and other duties.
Displays ability to substitute for cashiers as necessary and fully understands operations of cash handling procedures including point of sales equipment.
Assist in supervising, planning and directing all outlet personnel on a daily basis including assigning stations, recording attendance, and conducting real time coaching of team members to ensure service standards are being followed.
Order supplies to ensure proper par levels including all beverage and service food items and other tasks as required by outlet manager.
Must have working knowledge of food served in the specific outlet and have strong familiarity with contemporary and traditional styles of cuisine.
Must be capable of performing all positions within the department including serving, busing, hosting and expediting.
Be aware of contemporary nutritional and health requirements of customer base including dietary and safe food restrictions.
Must be available to work all shifts in assigned outlet.
Maintain proper labor percent as required by F&B Director.
Assist manager in completing the weekly and monthly department forecasts.
Submit and follow up maintenance requests and equipment shortages.
Provide weekly menu and service training according to Pechanga standards.
Conduct daily pre-shift meetings.
Control china, silver and glassware inventory.
All other relevant duties as assigned.

Accountability

The F&B Assistant Manager is responsible for the entire restaurant/outlet in absence of the F&B Outlet Manager. This position is also responsible for departmental hiring, corrective actions, termination, employee relation issues, forecasting and budgeting.

QUALIFICATIONS AND GUIDELINES

EXPERIENCE/TRAINING/EDUCATION

A High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience is required to successfully perform this job.

COMMUNICATION SKILLS

This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. This position also requires the ability to write routine reports and correspondence. Furthermore, this position requires the ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS

This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Furthermore, this position requires the ability to calculate figures and amounts such as discounts, interest, percentages, and fractions.

REASONING ABILITY

This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations where only limited standardization exists, as well as, to solve practical problems. Furthermore, this position requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS