KC Warehouse - Operations Manager

Reflector Entertainment Ltd.; Kansas City (MO); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Career growth opportunities

Excellent benefits

Job summary

Pure Fishing in Kansas City is seeking an Operations Manager to lead our omni-channel fulfillment, overseeing warehouse, pick/pack, shipping, and inventory to ensure timely, accurate deliveries and a superior customer experience. You will develop and coach a high-performing team, optimize labor, maintain safety standards, and drive continuous improvement.

Collaborate with supply chain, planning, and customer service to balance inventory with orders while tracking KPIs and managing budgets to

Qualifications

• 8+ years of experience in fulfillment, warehouse, or operations management.
• Proven leadership with track record of developing high-performing teams.
• Strong understanding of DTC fulfillment, pick/pack operations, and inventory management.
• Familiarity with WMS, ERP, and order management systems.
• Data-driven with ability to develop and monitor operational KPIs.
• Bachelor’s degree in business, Supply Chain, Operations, or related field preferred.

Responsibilities

• Lead day-to-day omni-channel fulfillment processes for pick, pack, and ship operations.
• Oversee order integrity and ensure on-time deliveries across Retail, Wholesale, Dealers & Distributors, and Ecommerce.
• Manage labor planning and resource allocation to align with order volumes and seasonal peaks.

Skills

Leadership

Data-driven

Communication skills

Problem-solving

Education

Bachelor’s degree in Business/SC/Operations

Tools

WMS

ERP software

Job description

Operations Manager

Join Our Team as an Operations Manager at Pure Fishing!

Are you ready to lead a high-performing team and deliver exceptional customer experience? At Pure Fishing, we are passionate about crafting the best fishing gear and we need a talented Operations Manager like YOU to help drive our operations to the next level!

What will you do?

The Operations Manager is responsible for overseeing an omni-channel operation to include fulfillment of Retail, Wholesale, Dealers & Distributors, and Ecommerce customers. This role will manage the daily execution of warehouse, pick/pack, shipping, and inventory processes to ensure timely and accurate delivery to customers. The ideal candidate brings a strong background in consumer goods fulfillment, a focus on efficiency and quality, and a collaborative approach to working across functions.

Fulfillment Operations Management

• Lead day-to-day multi-channel processes for pick, pack, and ship operations to meet delivery and quality targets.
• Oversee and manage order integrity specific to business and customer requirements, ensuring accurate and on-time deliveries.
• Manage labor planning and resource allocation to align with order volumes and seasonal peaks.

Team Development & Leadership

• Directly lead warehouse supervisors, leads, and associates; provide coaching, performance feedback, and career development opportunities.
• Promote employee engagement and support a strong safety culture throughout the facility.
• Promoter of internal cross-training to maximize employee opportunities and elevate performance in variable workloads.

Inventory Control & Accuracy

• Oversee inventory accuracy through process compliance, timely management of finished goods inventory, cycle counts, audits, and reconciliation processes.
• Collaborate with supply chain and planning teams to maintain optimal inventory levels.

Operational Excellence & Process Improvement

• Active promoter / leader of continuous improvement initiatives that drive efficiency, reduce costs, and scale operations that support business growth strategies.
• Develop and monitor KPIs to track operational performance and drive accountability.
• Actively oversee budgetary plans for areas of responsibility and make adjustments accordingly to operational flow.

Customer Experience & Service

• Partner with Customer Service to ensure operations support excellence post-purchase experience.
• Resolve operational issues quickly and effectively, with a consumer-first mindset.

Systems & Reporting

• Leverage warehouse management systems (WMS), ERP, and order management tools to support operational visibility and decision-making.
• Provide accurate reporting and insights to leadership on operational performance and areas of opportunity.

What makes you a great catch?

• 8+ years of experience in fulfillment, warehouse, or operations management
• Proven leadership experience with a track record of developing high-performing teams.
• Strong understanding of DTC fulfillment, pick/pack operations, and inventory management.
• Familiarity with WMS, ERP, and operational systems.
• Strong problem-solving, organizational, and communication skills.
• Data-driven with experience developing and monitoring operational KPIs.
• Bachelor’s degree in business, Supply Chain, Operations, or related field (preferred).

Why You will Love It Here:

• You will be part of a passionate team that loves creating the best gear for fishing and outdoor adventures.
• You will lead and grow an awesome team—where collaboration, problem-solving, and celebrating wins are part of the daily routine.
• We move fast, think big, and embrace innovation!
• Competitive pay, great benefits, and plenty of opportunities for career growth.
• Employee discounts so you can enjoy our products on your next adventure.
• A fun, energetic culture built around authenticity, empowerment, and execution.

Your Work Environment

• This role is based in a fast-paced warehouse and fulfillment environment.
• You will spend time on the floor leading your team and ensuring smooth day-to-day operations.
• Occasional weekend or extended hours may be required during peak periods.
• Regular collaboration with cross-functional partners across operations, customer service, planning, and eCommerce teams.
• Some physical activity is required, including standing, walking, lifting, and handling product as needed to support operations.
• Safety is always a top priority. Our team is committed to maintaining a clean, organized, and safe work environment.

If you are ready to join a company that is casting out big opportunities, we would love to have you on our team. Let’s work together to bring the best fishing products to anglers around the world!