K9 Resorts Supervisor

Luxury Pet Hotel Investment; Wellington (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Health benefits

Dental benefits

Vision benefits

Flexible scheduling

Training & leadership development

Employee discounts

Job summary

K9 Resorts in Wellington, FL is seeking a proven Supervisor to lead daily operations, develop team members, and deliver a 5-star guest experience for dogs and their families.

You’ll manage MOD shifts, coach front- and back-of-house staff, drive sales, oversee pet care tasks, and ensure safety and brand standards while keeping schedules balanced in a fast-paced resort environment.

Qualifications

• Prior supervision or management experience required.
• Background in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and communication skills.
• Sales-oriented mindset with a proactive, lead-from-the-front approach.
• Ability to multitask and thrive in a fast-paced environment.
• High emotional intelligence and professionalism.
• Weekend, holiday, and flexible availability required.

Responsibilities

• Serve as a key holder and Manager on Duty when needed.
• Lead, coach, and support front-of-house and back-of-house teams.
• Ensure team accountability, performance, and adherence to standards.
• Assist with scheduling, staffing, and daily operational execution.
• Maintain a clean, safe, and organized facility aligned with brand standards.
• Deliver and model 5-Star customer service at every interaction.
• Drive sales by converting inquiries, tours, and walk-ins into enrollments.
• Promote services and packages tailored to each pet parent’s needs.
• Lead by example in communication, hospitality, and professionalism.
• Represent the brand at community and marketing events.
• Oversee feeding, medication, and daycare operations.
• Monitor pet health, safety, and behavior, escalating concerns as needed.
• Support team members in all areas of the resort—jumping in wherever needed.
• Ensure proper execution of daily checklists and operational procedures.

Skills

Leadership

Coaching

Communication

Sales skills

Multitasking

Customer service

Valid driver’s license

Job description

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a strong Supervisor to help lead our team and operations to the next level.

What You’ll Do

As a Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.

Leadership & Operations

• Serve as a key holder and Manager on Duty (MOD) when needed
• Lead, coach, and support front-of-house and back-of-house teams
• Ensure team accountability, performance, and adherence to company standards
• Assist with scheduling, staffing, and daily operational execution
• Maintain a clean, safe, and organized facility aligned with brand standards

Customer Experience & Sales

• Deliver and model 5-Star customer service at every interaction
• Drive sales by converting inquiries, tours, and walk-ins into enrollments
• Promote services and packages tailored to each pet parent’s needs
• Lead by example in communication, hospitality, and professionalism
• Represent the brand at community and marketing events

Pet Care & Team Support

• Oversee feeding, medication, and daycare operations
• Monitor pet health, safety, and behavior, escalating concerns as needed
• Support team members in all areas of the resort—jumping in wherever needed
• Ensure proper execution of daily checklists and operational procedures

What We’re Looking For

• Prior supervisory or management experience required
• Background in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and communication skills
• Sales-oriented mindset with a proactive, "lead from the front" approach
• Ability to multitask and thrive in a fast-paced environment
• High emotional intelligence and professionalism
• Valid driver’s license
• Weekend, holiday, and flexible availability required

What You’ll Get

• 401(k)
• Health, dental, and vision benefits
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job—it’s a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If you’re ready to lead a team, drive results, and create exceptional experiences, this is your role.