K9 Resorts Supervisor

Luxury Pet Hotel Investment; Troy (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Health benefits

Dental benefits

Vision benefits

Flexible scheduling

Employee discounts

Job summary

K9 Resorts is looking for a Supervisor to lead operations in a luxury pet care environment. This role focuses on supporting team members, ensuring exceptional experiences for pets and their owners, and driving sales through effective communication and hospitality.

The ideal candidate will have prior supervisory experience, a background in pet care or daycare, and strong leadership skills. You’ll be responsible for the operations and customer experience, ensuring a seamless operation.

Qualifications

• Prior supervisory or management experience required.
• Background in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and communication skills.

Responsibilities

• Serve as a key holder and Manager on Duty when needed.
• Lead, coach, and support front-of-house and back-of-house teams.
• Deliver and model 5-Star customer service at every interaction.
• Oversee feeding, medication, and daycare operations.

Skills

Leadership

Customer Service

Sales Orientation

Multitasking

Communication

Job description

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a strong Supervisor to help lead our team and operations to the next level.

What You’ll Do

As a Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.

Leadership & Operations

• Serve as a key holder and Manager on Duty (MOD) when needed
• Lead, coach, and support front-of-house and back-of-house teams
• Ensure team accountability, performance, and adherence to company standards
• Assist with scheduling, staffing, and daily operational execution
• Maintain a clean, safe, and organized facility aligned with brand standards

Customer Experience & Sales

• Deliver and model 5-Star customer service at every interaction
• Drive sales by converting inquiries, tours, and walk-ins into enrollments
• Promote services and packages tailored to each pet parent’s needs
• Lead by example in communication, hospitality, and professionalism
• Represent the brand at community and marketing events

Pet Care & Team Support

• Oversee feeding, medication, and daycare operations
• Monitor pet health, safety, and behavior, escalating concerns as needed
• Support team members in all areas of the resort—jumping in wherever needed
• Ensure proper execution of daily checklists and operational procedures

What We’re Looking For

• Prior supervisory or management experience required
• Background in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and communication skills
• Sales-oriented mindset with a proactive, "lead from the front" approach
• Ability to multitask and thrive in a fast-paced environment
• High emotional intelligence and professionalism
• Valid driver’s license
• Weekend, holiday, and flexible availability required

What You’ll Get

• 401(k)
• Health, dental, and vision benefits
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job—it’s a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If you’re ready to lead a team, drive results, and create exceptional experiences, this is your role.