K9 Resorts Supervisor

Luxury Pet Hotel Investment; Los Angeles (CA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

401(k)

Health, dental, and vision benefits

Flexible scheduling

Training & leadership development

Employee discounts and perks

Job summary

K9 Resorts seeks a Supervisor to lead daily resort operations, coach staff, and ensure a premium 5-star experience for every guest. You’ll help manage teams, deliver outstanding service, and maintain brand standards across all resort activities.

This role emphasizes strong leadership, a sales-minded approach, and the ability to multitask in a fast-paced environment, with weekend and holiday availability required to support peak periods.

Qualifications

• Prior supervisory or management experience required.
• Background in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and communication skills.
• Sales-oriented mindset with a proactive, 'lead from the front' approach.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Support daily operations and develop team members to deliver a seamless, 5-star experience.
• Act as Manager on Duty (MOD) when needed and oversee front- and back-of-house teams.
• Drive customer service excellence and convert inquiries into enrollments while promoting services.
• Monitor safety, health, and behavior of pets and ensure proper execution of daily checklists.
• Assist with scheduling, staffing, and ensuring facility remains clean and organized.

Skills

Leadership

Communication

Sales

Customer Service

Team Building

Job description

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a strong Supervisor to help lead our team and operations to the next level.

What You’ll Do

As a Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.

Leadership & Operations

• Serve as a key holder and Manager on Duty (MOD) when needed
• Lead, coach, and support front-of-house and back-of-house teams
• Ensure team accountability, performance, and adherence to company standards
• Assist with scheduling, staffing, and daily operational execution
• Maintain a clean, safe, and organized facility aligned with brand standards

Customer Experience & Sales

• Deliver and model 5-Star customer service at every interaction
• Drive sales by converting inquiries, tours, and walk-ins into enrollments
• Promote services and packages tailored to each pet parent’s needs
• Lead by example in communication, hospitality, and professionalism
• Represent the brand at community and marketing events

Pet Care & Team Support

• Oversee feeding, medication, and daycare operations
• Monitor pet health, safety, and behavior, escalating concerns as needed
• Support team members in all areas of the resort—jumping in wherever needed
• Ensure proper execution of daily checklists and operational procedures

What We’re Looking For

• Prior supervisory or management experience required
• Background in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and communication skills
• Sales-oriented mindset with a proactive, "lead from the front" approach
• Ability to multitask and thrive in a fast-paced environment
• High emotional intelligence and professionalism
• Valid driver’s license
• Weekend, holiday, and flexible availability required

What You’ll Get

• 401(k)
• Health, dental, and vision benefits
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job—it’s a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If you’re ready to lead a team, drive results, and create exceptional experiences, this is your role.