K9 Resorts Supervisor

K9 Resorts; Roxbury (NH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Flexible scheduling

Training programs

Employee discounts

Job summary

K9 Resorts is seeking a full-time Supervisor who will lead and support daily operations in a luxurious pet care environment. You will be a key leader, ensuring a seamless, 5-star experience for every guest while coaching team members and maintaining operational excellence.

This role requires a proactive sales-oriented mindset and a strong background in pet care or similar environments. Enjoy benefits like health insurance, 401(k), and flexible scheduling!

Qualifications

• Prior supervisory or management experience required.
• Background in pet care, daycare, or boarding preferred.
• Strong leadership, coaching, and communication skills.

Responsibilities

• Serve as a key holder and Manager on Duty when needed.
• Ensure team accountability and adherence to company standards.
• Deliver and model 5-Star customer service at every interaction.
• Oversee feeding, medication, and daycare operations.

Skills

Supervisory experience

Leadership skills

Communication skills

Sales-oriented mindset

Flexibility

Job description

FLSA: Full-Time Hourly Non-Exempt

What You’ll Do

As a Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.

Leadership & Operations

• Serve as a key holder and Manager on Duty (MOD) when needed
• Lead, coach, and support front-of-house and back-of-house teams
• Ensure team accountability, performance, and adherence to company standards
• Assist with scheduling, staffing, and daily operational execution
• Maintain a clean, safe, and organized facility aligned with brand standards

Customer Experience & Sales

• Deliver and model 5-Star customer service at every interaction
• Drive sales by converting inquiries, tours, and walk-ins into enrollments
• Promote services and packages tailored to each pet parent’s needs
• Lead by example in communication, hospitality, and professionalism
• Represent the brand at community and marketing events

Pet Care & Team Support

• Oversee feeding, medication, and daycare operations
• Monitor pet health, safety, and behavior, escalating concerns as needed
• Support team members in all areas of the resort—jumping in wherever needed
• Ensure proper execution of daily checklists and operational procedures

What We’re Looking For

• Prior supervisory or management experience required
• Background in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and communication skills
• Sales-oriented mindset with a proactive, “lead from the front” approach
• Ability to multitask and thrive in a fast-paced environment
• High emotional intelligence and professionalism
• Valid driver’s license
• Weekend, holiday, and flexible availability required

What You’ll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job—it’s a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If you’re ready to lead a team, drive results, and create exceptional experiences, this is your role.

Apply today and step into leadership in luxury pet care!