K9 Resorts Supervisor

K9 Resorts Luxury Pet Hotel; Madison (NJ); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Flexible scheduling

Training & leadership development

Employee discounts and perks

Job summary

K9 Resorts is seeking a Supervisor to lead resort operations, coach teams, and drive a 5-star guest experience for every dog. You will support daily operations, scheduling, and brand-standard execution in a high-energy pet care environment.

This role emphasizes leadership, customer service excellence, and the ability to grow sales through tours, enrollments, and tailored pet-parent packages. Weekend and holiday availability is required.

Qualifications

• Prior supervisory or management experience required.
• Background in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and communication skills.
• Sales-focused mindset with proactive leadership approach.
• Ability to multitask in a fast-paced setting.
• High professionalism and emotional intelligence.
• Valid driver’s license.
• Weekend, holiday, and flexible availability required.

Responsibilities

• Lead daily operations and staff as a key holder/MOD when needed.
• Coach and support front-of-house and back-of-house teams.
• Ensure accountability, performance, and adherence to standards.
• Assist with scheduling, staffing, and daily execution.
• Maintain a clean, safe, and organized facility aligned with brand standards.
• Deliver 5-star customer service and convert inquiries into enrollments.
• Promote services and packages tailored to each pet parent.
• Oversee feeding, medication, and daycare operations.
• Monitor pet health and safety, escalating concerns as needed.

Skills

Supervisory experience

Leadership

Customer service

Sales oriented

Communication

Multitasking

Emotional intelligence

Driver's license

Availability: weekends/holidays

Job description

Supervisor

LPHI | K9 Resorts

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a strong Supervisor to help lead our team and operations to the next level.

What You’ll Do

As a Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.

Leadership & Operations

• Serve as a key holder and Manager on Duty (MOD) when needed
• Lead, coach, and support front-of-house and back-of-house teams
• Ensure team accountability, performance, and adherence to company standards
• Assist with scheduling, staffing, and daily operational execution
• Maintain a clean, safe, and organized facility aligned with brand standards

Customer Experience & Sales

• Deliver and model 5-Star customer service at every interaction
• Drive sales by converting inquiries, tours, and walk-ins into enrollments
• Promote services and packages tailored to each pet parent’s needs
• Lead by example in communication, hospitality, and professionalism
• Represent the brand at community and marketing events

Pet Care & Team Support

• Oversee feeding, medication, and daycare operations
• Monitor pet health, safety, and behavior, escalating concerns as needed
• Support team members in all areas of the resort—jumping in wherever needed
• Ensure proper execution of daily checklists and operational procedures

What We’re Looking For

• Prior supervisory or management experience required
• Background in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and communication skills
• Sales-oriented mindset with a proactive, “lead from the front” approach
• Ability to multitask and thrive in a fast-paced environment
• High emotional intelligence and professionalism
• Valid driver’s license
• Weekend, holiday, and flexible availability required

What You’ll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job—it’s a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If you’re ready to lead a team, drive results, and create exceptional experiences, this is your role.

Apply today and step into leadership in luxury pet care!