K9 Resorts Part-Time Customer Service Representative

Luxury Pet Hotel Investment; New York (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k)

Health, dental, vision benefits

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

LPHI | K9 Resorts, located at Greece, NY, seeks a Part-Time Customer Service Representative to deliver luxury service for our dog guests and their owners. You will drive guest experience, sales, and VIP impressions while supporting day-to-day operations at the front desk.

Ideal candidates show a passion for pets, strong communication, and a sales mindset. You must be comfortable with POS systems and Microsoft Office, and weekend/holiday availability is required.

Qualifications

• Strong customer-service and sales orientation in a fast-paced environment.
• Excellent communication, listening, and interpersonal skills.
• Comfort with multi-tasking and working as part of a team.

Responsibilities

• Deliver 5-Star service via phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours of our luxury facility and act as brand ambassador.

Skills

Sales mindset

Communication

Multitasking

Tech-savvy

Tools

POS systems

Scheduling software

Microsoft Office

Job description

Position:K9 Resorts Part-Time Customer Service Representative

Location: Greece, NY

Job Id:201

# of Openings:3

Customer Service RepresentativeLPHI | K9 Resorts

FLSA: Part-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences.

What You’ll Do

As a CSR, you’re not just working the front desk—you’re driving the guest experience and business growth.

Client Experience & Sales

• Deliver 5-Star service at every interaction—phone, in-person, and email
• Convert inquiries into reservations and tours into enrollments
• Confidently recommend services, packages, and upgrades tailored to each pet
• Lead engaging tours showcasing our luxury facility and standards
• Serve as a brand ambassador at local events and community outreach

Pet Care & Operations

• Check pets in/out and ensure accurate accommodations and care instructions
• Document feeding, medications, and special instructions with precision
• Assist with daycare, play sessions, and basic pet care tasks
• Monitor pet health and behavior, escalating concerns immediately
• Maintain cleanliness and sanitation standards throughout the resort

What We’re Looking For

• Passion for dogs and understanding of pet parent expectations
• Strong sales mindset with confidence in closing and upselling services
• Excellent communication and multitasking skills
• Ability to thrive in a fast-paced, team-driven environment
• Tech-comfortable (POS systems, scheduling, Microsoft Office)
• Weekend and holiday availability required

What You’ll Get

• 401(k)
• Health, dental, and vision benefits
• Flexible scheduling
• Training & development programs
• Employee discounts and perks

Why K9 Resorts?

This role sets the tone for every guest experience. If you’re someone who loves people and pets—and knows how to turn great service into lasting relationships—you’ll thrive here.