K9 Resorts Senior Assistant Manager

K9 Resorts; Stamford (CT); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Leadership development programs

Employee discounts

Job summary

K9 Resorts in Stamford, CT is seeking an Assistant Manager to partner with the General Manager in leading daily operations, developing teams, ensuring safety and high‑quality care for all pets, and delivering five‑star guest experiences.

You’ll coach supervisors and technicians, assist with recruiting, onboarding, and training, manage scheduling and labor, monitor KPIs, support community outreach and marketing efforts, and serve as a confident brand ambassador within the local pet‑care

Qualifications

• Prior management or supervisory experience required.
• Experience in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and team development skills.
• Business‑minded with an understanding of operations and performance metrics.
• Excellent communication and problem‑solving abilities.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support recruiting, hiring, onboarding, and ongoing training.
• Drive accountability, performance management, and team engagement.
• Lead by example—setting the tone for culture, professionalism, and results.
• Facilitate team meetings, huddles, and continuous feedback.

Skills

Leadership

Coaching

Team Development

Operations

Performance Metrics

Customer Service

Marketing

Community Outreach

Brand Ambassador

Job description

FLSA: Full-Time Salary Exempt

What You’ll Do

As an Assistant Manager, you’ll be a hands‑on leader partnering with the General Manager to drive performance, develop teams, and ensure operational excellence across the resort.

Leadership & Team Development

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians
• Support recruiting, hiring, onboarding, and ongoing training
• Drive accountability, performance management, and team engagement
• Lead by example—setting the tone for culture, professionalism, and results
• Facilitate team meetings, huddles, and continuous feedback

Operations & Business Performance

• Serve as key holder and Manager on Duty (MOD)
• Support scheduling, staffing, and labor management
• Oversee daily operations to ensure efficiency, cleanliness, and safety
• Assist with inventory, procurement, and facility maintenance
• Monitor KPIs and support operational and financial performance

Customer Experience & Sales

• Ensure delivery of 5‑Star service at every interaction
• Support conversion of leads, tours, and client retention strategies
• Handle and resolve high‑level customer concerns
• Evaluate customer feedback and implement service improvements

Marketing & Community Engagement

• Act as a Brand Ambassador representing K9 Resorts in the community
• Support local partnerships, events, and marketing initiatives
• Help drive awareness and business growth through outreach efforts

What We’re Looking For

• Prior management or supervisory experience required
• Experience in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and team development skills
• Business‑minded with an understanding of operations and performance metrics
• Excellent communication and problem‑solving abilities
• High emotional intelligence and professionalism
• Valid driver’s license
• Flexible availability including weekends and holidays

What You’ll Get

We invest in our leaders so they can build high‑performing teams:

• 401(k) with company participation
• Health, dental, and vision benefits
• Paid time off
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job—it’s a leadership role in a fast‑growing organization where you’ll have real impact on people, pets, and performance. If you’re ready to step into a high‑visibility role and grow your career, this is your opportunity.

Apply today and grow your leadership career in luxury pet care!