K9 Resorts Assistant Manager

K9 Resorts Luxury Pet Hotel; Stamford (CT); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Dental insurance

Vision insurance

Paid time off

Flexible scheduling

Training programs

Employee discounts

Job summary

K9 Resorts Luxury Pet Hotel in Stamford, CT, is seeking an Assistant Manager to partner with the General Manager and drive performance across the resort.

You will lead daily operations, develop the team, ensure safety and cleanliness, manage scheduling, and deliver 5-Star service to clients and their pets. This full-time hourly role offers growth, benefits, and a fast-paced environment.

Qualifications

• Prior management or supervisory experience required.
• Experience in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and team development skills.
• Business-minded with understanding of operations and performance metrics.
• Excellent communication and problem-solving abilities.
• High emotional intelligence and professionalism.
• Valid driver's license.
• Flexible availability including weekends and holidays.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support recruiting, hiring, onboarding, and ongoing training.
• Drive accountability, performance management, and team engagement.
• Lead by example - setting the tone for culture, professionalism, and results.
• Facilitate team meetings, huddles, and continuous feedback.
• Serve as key holder and MOD, support scheduling and labor management.
• Oversee daily operations for efficiency, cleanliness, and safety.
• Assist with inventory, procurement, and facility maintenance.
• Monitor KPIs and support operational and financial performance.
• Ensure 5-Star service at every interaction; manage leads, tours, and client retention.
• Handle high-level customer concerns and implement service improvements.
• Act as Brand Ambassador; support local partnerships, events, and marketing initiatives.

Skills

Leadership

Coaching

Team development

Communication

Problem-solving

Emotional intelligence

Valid driver's license

Flexible schedule

Customer service

Job description

Assistant Manager

LPHI | K9 Resorts

FLSA: Full-Time Hourly Non-Exempt

What You'll Do

As an Assistant Manager, you'll be a hands-on leader partnering with the General Manager to drive performance, develop teams, and ensure operational excellence across the resort.

Leadership & Team Development:

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians
• Support recruiting, hiring, onboarding, and ongoing training
• Drive accountability, performance management, and team engagement
• Lead by example - setting the tone for culture, professionalism, and results
• Facilitate team meetings, huddles, and continuous feedback

Operations & Business Performance:

• Serve as key holder and Manager on Duty (MOD)
• Support scheduling, staffing, and labor management
• Oversee daily operations to ensure efficiency, cleanliness, and safety
• Assist with inventory, procurement, and facility maintenance
• Monitor KPIs and support operational and financial performance

Customer Experience & Sales:

• Ensure delivery of 5-Star service at every interaction
• Support conversion of leads, tours, and client retention strategies
• Handle and resolve high-level customer concerns
• Evaluate customer feedback and implement service improvements

Marketing & Community Engagement:

• Act as a Brand Ambassador representing K9 Resorts in the community
• Support local partnerships, events, and marketing initiatives
• Help drive awareness and business growth through outreach efforts

What We're Looking For

• Prior management or supervisory experience required
• Experience in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and team development skills
• Business-minded with an understanding of operations and performance metrics
• Excellent communication and problem-solving abilities
• High emotional intelligence and professionalism
• Valid driver's license
• Flexible availability including weekends and holidays

What You'll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Paid time off
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job - it's a leadership role in a fast-growing organization where you'll have real impact on people, pets, and performance. If you're ready to step into a high-visibility role and grow your career, this is your opportunity.