K-12 Technology Support Lead - LAN/AV & Training

Gwinnett County Public Schools; Georgia; On-site; USD 49,000 - 79,000; Full time

Job summary

Gwinnett County Public Schools is seeking a Technology Support Tech III for Grades K-5 to deliver Level 1 on-site hardware, software, and AV support. You will work with staff and students in a K-12 setting, troubleshooting incidents and documenting actions.

The role requires strong communication, customer service, and collaboration with district technology teams to implement local school initiatives and testing readiness.

Qualifications

• Minimum five years of experience troubleshooting, supporting, and administering within a LAN/WAN environment including Windows and AV peripherals.
• In lieu of five years, one year with bachelor's degree or two years with CompTIA A+ and Network+ certifications.
• H.S. Diploma or GED required; Bachelor's degree preferred.

Responsibilities

• Provide level 1 on-site setup, configuration, repair, and support for hardware, software, basic networking, AV, and related equipment.
• Respond to incident reports in a timely and professional manner.
• Maintain incident tickets and escalate to Level 2 as needed.
• Collaborate with school administration and technology teams on local tech initiatives.

Skills

Communication

End-user support

Technical troubleshooting

Documentation

Customer service

Team collaboration

Training others

Incident management

Education

H.S. Diploma/GED

Bachelor's degree preferred

Tools

Active Directory

Job description

Gwinnett County Public Schools is seeking a Technology Support Tech III for Grades K-5 to deliver Level 1 on-site hardware, software, and AV support. You will work with staff and students in a K-12 setting, troubleshooting incidents and documenting actions.

The role requires strong communication, customer service, and collaboration with district technology teams to implement local school initiatives and testing readiness.