K-12 Program Coordinator, Albion Institute (2930)

Idaho State University

Pocatello (ID)

Hybrid

USD 50,000 - 58,000

Full time

3 days ago

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Benefits offered by this job

Health, dental, and vision

Life insurance

Disability plan

Employee assistance program (EAP)

Retirement options with companycontrib

Paid time off and sick leave

Job summary

Idaho State University in Pocatello seeks a K-12 Program Coordinator for the Albion Institute. This promotional opportunity is open to current employees only.

The role supports day-to-day administration of the K-12 professional learning program, coordinating course administration, content specialists, instructors, and graders, and ensuring delivery aligns with institute standards. Reporting to the K-12 Program Manager, you will manage workflows, maintain records, provide learner and

Qualifications

Must be a current Idaho State University employee.
Bachelor’s degree in education or related field.
At least three years of professional experience in program coordination or related area.
Experience coordinating programs with multiple stakeholders and deadlines.
Experience supporting instructors, faculty, or instructional staff.
Experience teaching in a K-12 setting or providing instructional support in a K-12 setting.

Responsibilities

Coordinate K–12 professional development courses under the K–12 Program Manager’s direction.
Maintain course, learner, personnel, and program records and issue logs; resolve routine matters.
Coordinate onboarding, schedules, communications, documentation, and support for instructional personnel; flag workload or service concerns.
Monitor learner support and facilitate online discussion forums and check-ins; advise learners on offerings, course selection, registration, and policies.
Provide Tier 2 support for escalated learner-support issues and document outcomes.
Track course activity, feedback, completion, service levels, grader activity, and student concerns; report exceptions.
Check post course launch content, assessments, communications, and course configuration; correct issues and refer concerns.
Implement approved course and operational updates and coordinate with Learning Experience Manager.
Complete assigned launch tasks for new courses and maintain records; coordinate with marketing for materials.
Monitor compliance and prepare reports to inform decisions.

Skills

Program coordination

Educational program administration

Online learning

Stakeholder coordination

Instructional support

Education

Bachelor's degree in education or related field

Job description

K-12 Program Coordinator, Albion Institute (2930)

Pocatello or Meridian Campus

Hybrid Remote options may be available as approved by the hiring manager

Priority Date: October 15, 2026

Institution Information

Idaho State University, established in 1901, is aCarnegie-classified doctoral research and teaching institution, with a culturebuilt on trust, compassion, stability, and hope. ISU serves over 12,000students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students andfaculty at ISU are leading the way in cutting-edge research and innovativesolutions. We are proud to offer exceptional academics nestled in the grand,natural beauty of the West. We invite you to apply to be a part of ourUniversity community!

Job Description

Thisis a promotional opportunity for current, employees of Idaho State University only.

The K-12 Program Coordinator supports the day-to-day administration and delivery of the Albion Institute’s K-12 professional learning program. Working under the direction of the K-12 Program Manager, the position coordinates course administration, supports educational content specialists, instructors, and graders, monitors routine course delivery, and helps ensure offerings are delivered efficiently and consistently with established Institute and University standards.

The Coordinator carries out established operational workflows, maintains accurate program information and documentation, provides direct learner and instructional-team support, addresses routine administrative issues, and implements approved course and process updates. The Coordinator supplies timely operational information to the K-12 Program Manager, who serves as product manager, supervises program personnel, establishes priorities, makes product and operational decisions, and coordinates substantive learning-design, quality, development, and redevelopment matters with the Learning Experience Manager.

This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered.

Key Responsibilities

Program Operations and Course Administration

Coordinate of K–12 professional development courses under the K–12 Program Manager’s direction.
Maintain course, learner, personnel, and program records and issue logs; resolve routine matters and elevate significant or recurring issues.

Instructional Team and Learner Support

Coordinate onboarding, schedules, communications, documentation, and support for instructional personnel; flag workload, performance, or service concerns.
Monitor learner support and facilitate online discussion forums and check‑ins as assigned. Advise learners on offerings, course selection, registration, completion, and policies; document follow‑up.
Connect learners with University support and accessibility services. Escalate concerns requiring specialized assistance, formal review, or product evaluation.
Provide Tier 2 support for escalated customer-service matters. Resolve complex course, registration, access, policy, and learner-support issues within assigned authority; document outcomes and elevate sensitive or unresolved matters.

Course Quality, Performance, and Continuous Improvement

Track course activity, feedback, completion, service levels, grader activity, and student concerns; report exceptions to the K–12 Program Manager.
Check post course launch content, assessments, communications, links, and course configuration against standards. Correct minor administrative or editorial issues and refer instructional, accessibility, multimedia, technical, or redevelopment concerns.
Implement approved course and operational updates, monitor results, and coordinate with the Learning Experience Manager or other partners as assigned.

Course Development, Launch, and Program Growth

Complete assigned launch and handoff tasks for new or revised courses, including staffing preparation, setup, documentation, learner communications, and support procedures; maintain records and verify updates.
Support approved marketing by maintaining accurate program information and coordinating materials with the marketing team.

Compliance, Reporting, and Decision Support

Monitor assigned activities against quality, compliance, and accessibility standards; address routine issues and elevate potential noncompliance.
Prepare reports and maintain evidence on course delivery, learner and instructional-team support, service levels, issues, and implementation progress to inform the K–12 Program Manager’s decisions.

Minimum Qualifications

To be considered for this position, you must be a current employee in good standing at Idaho State University.
Bachelor’s degree from an accredited institution in education or a related field.
At least three years of professional experience in program coordination, educational program administration, continuing education, professional development, online learning, or a related area.
Demonstrated experience coordinating programs, courses, projects, or services involving multiple stakeholders, deadlines, and operational requirements.
Experience supporting instructors, faculty, educational content specialists, graders, facilitators, or other instructional or program personnel.
Experience teaching in a K-12 classroom or providing instructional support in a K-12 educational setting.

Preferred Qualifications

Project Management Professional Certification
Experience administering or supporting professional development, continuing education, or online learning programs for educators.
Experience supporting instructors, graders, facilitators, or other instructional support personnel.
Familiarity with quality assurance or continuous-improvement practices in online or adult learning environments.

Additional Information

You must submit your CV/resume, cover letter, and list ofthree (3) professional references, including current contact information. Thisposition will remain open until it is filled; however, priority considerationwill be given to applications received on or before October 15, 2026 Salary will be between $50,000 and $58,000 per year,commensurate with education and experience.