K-12 IT Support Technician

Matanuska-Susitna Borough School District; Palmer (AK); On-site; USD 25,000 - 35,000; Full time

Job summary

The Matanuska-Susitna Borough School District is seeking an IT Support Specialist to provide Tier I workplace technical support across assigned locations. The role includes troubleshooting hardware and software issues, deploying images, and supporting staff with business and curriculum software.

Ideal candidates will have experience with Active Directory, network hardware, and be able to work independently in a fast-paced environment. A Alaska driver’s license is required.

Qualifications

• Must be able to work independently to identify and solve technical tasks on desktops, software, and network hardware.
• Must have the skills to train users on proper network procedures and applications.
• Minimum one-year network/technical support in a like environment; Windows AD experience required.

Responsibilities

• Provide workplace technical support in assigned location.
• Level I support for site intranet/internet.
• Level I support for network hardware including routers, servers, switches, wireless, and security systems.
• Level 1 support for business services/facility software.
• Deploy computer images.
• Troubleshoot software/hardware problems.
• Install, manage, and troubleshoot network printers.
• Assist staff with basic use of business/curriculum software.
• Use IT Ticket System.
• Other duties as assigned.

Skills

Mac/PCs management

Mobile devices

Ethernet

Printers

Servers

Wireless

VOIP phones

Chromebooks

Tools

Active Directory

Job description

The Matanuska-Susitna Borough School District is seeking an IT Support Specialist to provide Tier I workplace technical support across assigned locations. The role includes troubleshooting hardware and software issues, deploying images, and supporting staff with business and curriculum software.

Ideal candidates will have experience with Active Directory, network hardware, and be able to work independently in a fast-paced environment. A Alaska driver’s license is required.