Information Technology

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 22,041 - 30,307; Full time

Job summary

The Anchorage School District is seeking a Temporary Technical Support professional to assist with short term projects. The role reports to the technical support supervisor or specialist II and requires troubleshooting across Windows and Apple platforms, strong people skills, and flexibility for after-hours work.

A high school diploma is required, and the candidate must have reliable transportation with an Alaska driver’s license.

Qualifications

• Must have high school diploma or equivalent.
• Able to troubleshoot operating systems and applications on Windows and Apple platforms.
• Excellent interpersonal and listening skills to assist users calmly.
• Willingness to work outside normal hours as required.
• Must have own transportation and Alaska driver's license.

Responsibilities

• Changes printer configurations.
• Turns computers on and verifies they are connected to the network.
• Assists the Information Technology supervisor and network and support center staff to monitor application connectivity over the ASD network.
• Installs new computers and migrates user files and applications from existing computers.

Skills

Windows & macOS troubleshooting

Interpersonal skills

Analytical thinking

Communication under pressure

Time flexibility

Education

High School Diploma or Equivalent

Tools

Connectivity basics

Job description

Bargaining Unit: Temporary

Work Year: Varies

Work Day: Varies

Wage: $19.00 per hour

Job Summary

The Temporary Technical Support position is hired for specific short term projects. The temporary tech is tasked by the technical support supervisor or the technical support specialist II.

Job Requirements

The following are required:

• A high school diploma or equivalent.
• Demonstrated ability to troubleshoot and correct problems relating to operating systems and applications for both Windows and Apple platforms.
• Must have exceptional interpersonal skills and the ability to calm and work with irritated and discouraged users.
• Must have exceptional listening and logical reasoning skills to analyze problems and determine effective solutions.
• Must be prepared to work outside normal working hours as required.Must have own transportation with a current Alaska driver's license and be prepared to use it on company business.

The following are preferred:

• A rudimentary understanding of computer connectivity.
• Ability to follow directions consistently and thoroughly.
• Ability to establish and maintain productive working relationships with others.

Essential Job Functions

• Changes printer configurations.
• Turns computers on and verifies they are connected to the network.
• Assists the Information Technology supervisor and network and support center staff to monitor application connectivity over the ASD network.
• Installs new computers and migrates user files and applications from existing computers.

Physical /Mental Demands

The physical demands of this job require frequent standing, walking, sitting, speaking and hearing. Specific visual abilities are also required. The employee is regularly required to reach with his/her hands and arms and occasionally lift items weighing less than 40 lbs. Additionally, the employee must be able to understand vague and implicit instructions, be able to readily recall facts and details, handle conflict and make effective decisions under pressure. The employee must have the ability to effectively manage the stress of working with students, parents, and other employees representing diverse cultures, personalities, and work styles in a dynamic work environment.

The Anchorage School District is committed to providing reasonable accommodations, according to applicable state and federal laws, to all individuals with a qualified physical or mental disability.

Work Environment

Work is performed in a professional environment with a wide variety of individuals having differing functions, personalities and abilities, including working with diverse groups of people in a variety of different settings.

While performing the duties of this job the employee may be regularly exposed to a video display. The employee may be exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Additional Job Information

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job related duties as requested by any person authorized to give instructions or assignments.

Anchorage School District (ASD) employees must possess the ability to read and write in English. This also includes the ability to communicate in English with school staff, co-workers, and the public; as well as have the ability to comprehend and carry out oral and written directions and understand and follow English instructions and written documents.

Offers of employment are contingent upon completion of a satisfactory criminal background check. For certificated positions, this is in addition to the background check conducted through the certification process with the Alaska State Department of Education and Early Development (DEED).

This position may be required to work in ASD facilities on the military installations (JBER). Please visit the government REAL ID website for additional information.

The Anchorage School District is an equal employment opportunity employer.