K-12 EdTech Integrations Expert

Epic Kids Inc.; San Jose (CA); On-site; USD 110,000 - 135,000; Full time

Job summary

Epic Kids Inc. is seeking an Integration Specialist to lead the setup, configuration, and ongoing maintenance of Epic School Plus integrations with Clever and ClassLink.

You will be the technical contact for district IT during onboarding, resolving data-sharing, rostering, and SSO issues to ensure smooth onboarding and reliable classroom access. The role requires strong troubleshooting, data-driven mindset, and excellent communication with teachers and IT staff.

Qualifications

• 2+ years in a technical support, implementation, or integration role, ideally in K–12 edtech.
• Hands-on experience administering or supporting Clever and/or ClassLink (rostering, SSO, or both).
• Solid understanding of K–12 rostering data: students, teachers, sections, schools, and SIS feeds.

Responsibilities

• Set up, configure, and launch Clever and ClassLink integrations (rostering and SSO) for new and renewing school/district customers.
• Serve as the technical point of contact for district IT admins during onboarding, from data-sharing approval to first successful sync.
• Troubleshoot sync and login issues: missing students, duplicate accounts, incorrect class or teacher associations, and SSO errors.
• Monitor integration health across accounts and proactively fix sync failures before they affect classrooms.
• Manage the Epic apps in the Clever and ClassLink partner portals, including app settings and data-sharing scopes.
• Partner with Engineering to reproduce bugs, write clear tickets, and test fixes and new integration features.
• Coach Customer Success, Support, and Sales on how integrations work and how to set expectations with customers.
• Build and maintain help-center articles, internal runbooks, and setup guides for admins and teachers.
• Track integration metrics (time to launch, sync error rates, ticket volume) and recommend process improvements.
• Support back-to-school peaks when rostering volume is highest.

Skills

Technical support

Implementation

Integration

Communication

Organization

Customer service

Troubleshooting

Tools

Clever

ClassLink

Job description

Epic Kids Inc. is seeking an Integration Specialist to lead the setup, configuration, and ongoing maintenance of Epic School Plus integrations with Clever and ClassLink.

You will be the technical contact for district IT during onboarding, resolving data-sharing, rostering, and SSO issues to ensure smooth onboarding and reliable classroom access. The role requires strong troubleshooting, data-driven mindset, and excellent communication with teachers and IT staff.