K-12 EdTech Integration Specialist

Epic for Kids; United States; On-site; USD 48,000 - 55,000; Full time

Job summary

Epic, a digital learning platform for kids, seeks an Integration Specialist in the United States to lead implementation and ongoing maintenance of School Plus integrations with Clever, ClassLink, and SchoolDay. You will work with district IT admins and cross-functional teams to ensure a smooth onboarding and reliable data syncing.

The ideal candidate brings 2+ years in technical support or integration roles, hands-on rostering/SSO experience, and strong communication skills.

Qualifications

• 2+ years in a technical support, implementation, or integration role, ideally in K-12 edtech.
• Hands-on experience administering or supporting Clever and/or ClassLink (rostering, SSO, or both).
• Solid understanding of K-12 rostering data and SIS data flows.
• Familiarity with OAuth, SAML, Google Workspace, and Entra ID.
• Comfort working with CSVs, spreadsheets, and API responses to diagnose data issues.

Responsibilities

• Set up, configure, and launch Clever and ClassLink integrations (rostering and SSO) for new and renewing school and district customers.
• Serve as the technical point of contact for district IT admins during onboarding, from data-sharing approval to first successful sync.
• Troubleshoot sync and login issues: missing students, duplicate accounts, incorrect class/teacher associations, and SSO errors.
• Monitor integration health across accounts and proactively fix sync failures before they affect classrooms.
• Manage the Epic apps in the Clever and ClassLink partner portals, including app settings and data-sharing scopes.
• Partner with Engineering to reproduce bugs, write clear tickets, and test fixes and new features.
• Coach Customer Success, Support, and Sales on how integrations work and what to set expectations with customers.
• Build and maintain help-center articles, internal runbooks, and setup guides for admins and teachers.
• Track integration metrics and recommend process improvements.
• Support back-to-school peaks when rostering volume is highest.

Skills

Technical support

Integration

K-12 edtech

SSO (OAuth/SAML)

Data troubleshooting

Communication

Project management

Tools

Zendesk

Salesforce

Jira

Google Workspace

Microsoft Entra ID

Job description

Epic, a digital learning platform for kids, seeks an Integration Specialist in the United States to lead implementation and ongoing maintenance of School Plus integrations with Clever, ClassLink, and SchoolDay. You will work with district IT admins and cross-functional teams to ensure a smooth onboarding and reliable data syncing.

The ideal candidate brings 2+ years in technical support or integration roles, hands-on rostering/SSO experience, and strong communication skills.