JW Marriott Valet Cashier

AHC Hospitality; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Discounted downtown parking

Free employee meals

Hotel and restaurant discounts

Job summary

AHC Hospitality is hiring for a part-time position at our JW Marriott Grand Rapids properties. The role combines valet duties with marketplace assistance, focusing on guest service and efficient operations in a fast-paced environment.

The ideal candidate demonstrates strong teamwork, attention to detail, and the ability to lift boxes up to 20 pounds. Weekend availability is required, and employees receive parking discounts, meals, and hotel/restaurant discounts.

Qualifications

• High school diploma or equivalent required.
• Salesforce/GXP system knowledge is preferred.

Responsibilities

• Assist with market duties, store presentation, and daily cleanliness.
• Explain merchandise and respond to customer requests with courtesy.
• Enter key information for valet and marketplace transactions accurately.
• Balance cash and prepare end-of-shift reports.

Skills

Retail knowledge

Customer service

Communication

Teamwork

Attention to detail

Cash handling

Safety awareness

Education

High school diploma or equivalent

Salesforce/GXP knowledge

Tools

Salesforce

Job description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a part-time position requiring weekend availability.

This position is eligible for discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY:

The ideal candidate for this position will provide the highest level of service for all our guests. This position includes monitoring the organization of vehicle keys in accordance with our policies for all valet parked vehicles, as well as utilizing our point of sales system for our marketplace. The applicant must have a teamwork attitude and strong attention to details, skills necessary to ensure exceptional customer service experiences in all interactions with guests and other employees.

ESSENTIAL FUNCTIONS:

Marketplace:

• Responsible for store presentation and cleanliness-following daily checklists.
• Cleans, maintains and organizes the JW Marketplace, the storage areas, and the stockroom on a daily basis during respective shifts.
• Responsible for establishing effective sales techniques that is consistent with the atmosphere of the JW Marketplace
• Understanding of Marriott Standard Operating Procedures with retail operations.
• Receives merchandise as it arrives under the direction of the Rooms Division Manager and Purchasing according to established ticketing, and check in procedures (denoting damages, substitutions, submitting packing slips, etc.)
• Participates in inventories twice a week.
• Provide the customer with thorough knowledge of the merchandise.
• Accommodate the customer's purchasing requests.
• Makes the accurate cash drops at the end of each assigned shift.

Valet:

• Responsible for entering keys of valet parked cars into our AVPM system.
• Take payment for transient guest parking
• Maintain an organized workstation
• Monitor inventories and reports needs to Rooms Division Manager
• Maintains and follows through on all paperwork such as requisitions, completed checklists,
• Maintains effective two-way communication between sales staff and Rooms Division department.
• Maintains and balances cash bank accurately at the issued amount at the end of each assigned shift.
• Prepares reports accurately at the end of each assigned shift.
• Makes the accurate cash drops at the end of each assigned shift.
• Provide the customer with the highest level of individualized, gracious and professional service.

REQUIRED SKILLS:

• Ability to execute retail strategy and standards
• Knowledge of all retail standards – Core Products, Visual Merchandising
• Ability to maintain department accounting procedures
• Knowledge of inventory management
• Knowledgeable of the current work schedule
• Ability to cultivate a team environment
• Excellent communication skills
• Has awareness of corporate building policies
• Performs assigned tasks efficiently and productively
• Continually checks on the cleanliness and condition of the retail space
• Exercises care and responsibility in the handling of all retail merchandise
• Works safely using proper lifting techniques and equipment handling procedures
• Handles all customer requests in a courteous, professional and efficient manner
• Possesses a positive, professional "can do" attitude
• Possesses good organizational skills
• Attentive to details: accuracy, inventory replenishment, store promotions
• Must honor the JW Marriott and AHC+ Hospitality time and attendance policies
• Must maintain professional appearance in provided uniform.
• May be required to move boxes weighing up to 20+ pounds
• May be required to lift merchandise weighing up to 20+ pounds
• May be required to attend meetings and training sessions, as determined by the Rooms Division Manager or Valet Supervisor

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required
• Salesforce/GXP system knowledge is preferred.
• Hospitality Degree from a higher education institution is preferred.

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