JW Marriott F&B Front of House - Internship

Jw-Marriott; Grand Rapids (MI); Vor Ort; USD 19.000 - 27.000; Vollzeit

Benefits dieser Stelle

Discounted downtown parking

Free employee meals

DailyPay

Hotel and restaurant discounts

Zusammenfassung

JW Marriott Grand Rapids invites you to join the Margaux Restaurant FOH internship for Spring 2027. This 11-week program includes a 2-week Management Development segment, totaling about 22 hours per week with flexible evenings, weekends, and holidays.

You will rotate through every Front of House role, learning seating, service, and guest experience; assist with reservations (OpenTable), event planning, and BEO execution; and gain exposure to MOD leadership during peak periods.

Qualifikationen

• Genuine interest in restaurant operations and guest service.
• Strong communication skills and a professional, team-oriented attitude.
• Ability to take direction, learn quickly, and adapt across multiple roles.
• Reliable availability across the full 11-week schedule, including evenings, weekends, and holidays.

Aufgaben

• Rotate through Front of House positions on a structured schedule.
• Learn guest-facing service standards including seating, table service, wine/bar service, and in-room dining delivery.
• Support FOH administrative functions such as reservations, scheduling, and event planning.
• Assist with private dining and banquet service including BEO execution.
• Uphold guest experience quality standards and hotel expectations.
• Complete a final rotation and recap to demonstrate proficiency across all FOH roles.
• Lead daily pre-shift meetings and coach team members on service standards.
• Support onboarding and training of new FOH hires.

Kenntnisse

Genuine interest in FOH operations

Strong communication

Take direction well

Reliable availability

Ausbildung

Hospitality/Hotel/Restaurant Management program

Tools

Micros POS

Jobbeschreibung

JW Marriott F&B Front of House - Internship

#725

Grand Rapids, Michigan, United States JW Marriott On Call

Job Location

JW Marriott

Pay Range

$16.75/hour

Job Description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is an internship for the Spring of 2027 at the Margaux Restaurant in the JW Marriott. This position is eligible for discounted downtown parking, free employee meals, DailyPay, hotel and restaurant discounts and more.

*Must be in college seeking an internship for school credit*

SUMMARY:

Duration:11 weeks FOH rotation + 2 weeks Management Development (Spring or Summer of 2027). Availability: ~22 hours/week; flexible availability including evenings, weekends, and holidays.

ESSENTIAL FUNCTIONS:

What You'll Do:

• Rotate through each Front of House position on a structured schedule, working alongside experienced staff in each role
• Learn guest-facing service standards, including seating, table service, wine and bar service, and in-room dining delivery
• Support administrative Front of House functions such as reservation and table management (OpenTable), scheduling, and event planning during downtime
• Assist with private dining and banquet service, including reading and executing Banquet Event Orders (BEOs)
• Uphold LQA (guest experience quality) standards, and hotel expectations around guest privacy and safety
• Complete a final rotation and recap review to demonstrate proficiency across all FOH positions

Management Development:

• Assist in building weekly staff schedules and understand how labor hours are managed against forecasted business volume
• Lead daily pre-shift meetings and coach team members on service standards
• Support onboarding and training of new FOH hires
• Shadow, and ultimately help run, shifts as Manager-on-Duty (MOD) — including handling guest concerns and service recovery
• Gain exposure to how FOH leadership coordinates staffing and service across all positions during peak periods

What You'll Gain:

• Direct, hands-on experience in every core Front of House role rather than a single specialization
• Working proficiency in Micros POS and standard restaurant service technology
• Exposure to private event and banquet operations, including BEO execution
• Firsthand introduction to restaurant leadership — scheduling, labor management, and running a shift as MOD
• Mentorship from Front of House leadership, with a structured recap at the close of the program
• A well-rounded foundation for a career in restaurant or hotel Food & Beverage management

REQUIRED SKILLS:

• Genuine interest in restaurant operations and guest service
• Strong communication skills and a professional, team-oriented attitude
• Ability to take direction, learn quickly, and adapt across multiple roles
• Reliable availability across the full 11-week schedule, including evenings, weekends, and holidays

EDUCATION & EXPERIENCE:

• Enrolled in or recent graduate of a Hospitality, Hotel, or Restaurant Management program

PHYSICAL REQUIREMENTS:

• Ability to stand and walk for extended periods throughout a shift
• Ability to lift and carry up to 25 lbs (trays, cases, bar stock)
• Comfortable working in a fast-paced, guest-facing environment