Amway Grand Plaza Front Office Internship

AHC Hospitality; Grand Rapids (MI); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Weekly paychecks

Travel discounts

Parking discount

Free employee meals

Referral bonus

Career growth opportunities

Job summary

Amway Grand Plaza Hotel in Grand Rapids is seeking a Front Desk Intern for the Summer 2027 season. This part-time internship offers hands-on experience at the front desk, PBX, and occasional Bellstand, delivering the highest level of guest service.

Responsibilities include operating the OnQ PMS, checking in and out guests, handling calls, and supporting departments to ensure a seamless guest experience. Ideal for a college student seeking school credit and real-world hospitality exposure.

Qualifications

• Must be in college seeking internship for school credit.
• Must be reliable, willing to work weekends and holidays.
• Ability to communicate in English both verbally and written.
• Comfortable with learning systems to perform day to day operations.

Responsibilities

• Operate Hilton’s OnQ Property Management System.
• Check-in and checkout large volume of guests.
• Manage phone calls from guestrooms/outside lines.
• Follow cash handling/banking outlined by Accounting.
• Resolve guest concerns at first contact.
• Actively working, always looking for ways to assist guests and go above and beyond to provide guest service.
• Maintain active and open communication with various hotel departments and outlets.

Skills

English communication

Teamwork

Education

College student seeking internship for school credit

Tools

OnQ PMS

Job description

Amway Grand Plaza Front Office Internship

#724

Grand Rapids, Michigan, United States Amway Grand Plaza Part Time

Job Location

Amway Grand Plaza

Pay Range

$17/hour

Job Description

Front Desk Internship – Amway Grand Plaza Hotel – Summer 2027

Summer internships typically start in May 2027 and go through the end of August 2027, but there is flexibility as needed.

Benefits

• Weekly paychecks
• Travel discounts on hotels & restaurants across the world
• Discounted downtown parking
• Free employee meals when working a shift
• Competitivereferral bonus program
• Unparalleled opportunities for growth and career development, and so much more.

POSITION SUMMARY

The Front Desk Internship is an immersive hands-on opportunity to perform the full-scope of duties and responsibilities of a hotel Front Desk Agent. This role provides the highest level of service for all our guests at the Front Desk, PBX, and occasionally, Bellstand, as needed.

Primary Functions

• Operate Hilton’s OnQ Property Management System
• Check-in and checkout large volume of guests
• Manage phone calls from guestrooms/outside lines
• Follow cash handling/banking outlined by Accounting
• Resolve guest concerns at first contact
• Actively working, always looking for ways to assists guests and going above and beyond to provide guest service
• Maintain active and open communication with various hotel departments and outlets; Guest Services, Housekeeping, Engineering, etc.
• Provide basic knowledge of Grand Rapids area; such as, directions, dining or shopping recommendations, for example
• Ensuring the quality and level of service that the General Manager, Director of --Rooms, Front Office leadership and Guests expect is excellent and follows our company standards and policies

Requirements

*Must be in college seeking an internship for school credit*

• Bend, stoop, stand, walk, and run for long periods for the duration of a shift
• Positive and motivated to learn the full-scope of the position
• Must be reliable, willing to work weekends and holidays
• Deliver both guest and associate requests within expected amount of time
• Ability to communicate in English both verbally and written
• Requires the ability to work both independently and in team settings
• Comfortable with learning systems to perform day to day operations