JW Marriott Banquet Set-Up

AHC Hospitality; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Discounted parking

Free employee meals

Hotel and restaurant discounts

Job summary

AHC Hospitality in Grand Rapids is seeking a part-time Banquet Setup Attendant to prepare and maintain banquet spaces, ensuring cleanliness and readiness for events.

You will read banquet event orders, arrange rooms in various layouts, and assist guests while upholding safety, energy guidelines, and hotel standards.

Qualifications

• Adhere to division and local policies and procedures.
• Perform guest contact activities cordially and professionally to satisfy guests.
• Cooperate with supervisors and colleagues to maximize guest satisfaction and profit.

Responsibilities

• Set up and maintain banquet spaces and equipment.
• Read banquet event orders (BEOs) and arrange rooms in School, Theatre, Conference, U-Shape, Hollow Square, etc.
• Ensure safety and cleanliness; report damages and hazards to catering manager.
• Assist guests and respond to requests beyond your scope by contacting your supervisor.

Skills

Guest service

Teamwork

Punctuality

BEO reading

Education

Diploma or GED

Job description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is part time position with various hours between 1st and 2nd shift, with weekend and holiday availability.This position is eligible for discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

Responsible for physical set-up, cleanliness and maintenance of all banquet equipment and function rooms, as well as their related areas. In so doing, is expected to direct all efforts toward guest satisfaction, the achievement/maintenance of division standards and profit maximization

ESSENTIAL FUNCTIONS

• Adhering to all division and local standard policies and procedures.
• Performing all guest contact activities in a cordial, efficient and professional manner at all times, maintaining a commitment to guest satisfaction.
• Maintaining a cooperative team-like attitude in working with supervisors and fellow associates, to help achieve our common goals of maximizing guest satisfaction and profit margins.
• Maintain a positive attitude toward the hotel and the job being performed.
• Reporting to work on time and in proper uniform.
• Punch in and report to the head houseman on duty for work assignment
• Be able to read a banquet event order and set up rooms according to BEO's
• Be thoroughly familiar with the location of all function rooms and related areas and the various types of set ups, including
  • School room
  • Theater
  • Conference
  • U-Shape
  • Hollow Square
  • Hollow Rectangle
  • Banquet Style
  • T-Shape
  • E-Shape
• Be totally familiar with the safe handling care and storage of all banquet equipment
• Assist guests wherever possible, referring all requests which are beyond the scope of your responsibility immediately to your supervisor or catering manager
• Keep the total function room area and storage areas clean and neat at all times
• Perform periodic total cleaning of the area, as assigned by the head houseman
• All equipment not in use should be returned to its proper storage area in a clean condition before the end of each shift
• Report all damage to equipment, furnishings or the room promptly to the catering manager so that repairs may be made before damage worsen or accidents result.
• Check electric hookups for proper working order and tape down all exposed cords for equipment in use.
• Service all meeting rooms during breaks. Check temp and see if all lights are working and adjusted
• Check with supervisor before punching our, in uniform.
• Attend department meetings
• Eliminate safety hazards and report all injuries and accidents to the catering manager.
• Carefully follow all energy conservation and accident/loss prevention guidelines.
• Perform any additional department-related duties as assigned by head houseman or catering manager

REQUIRED SKILLS

• Adhering to all division and local standard policies and procedures.
• Performing all guest contact activities in a cordial, efficient and professional manner at all times, maintaining a commitment to guest satisfaction.
• Maintaining a cooperative team-like attitude in working with supervisors and fellow associates, to help achieve our common goals of maximizing guest satisfaction and profit margins.
• Maintain a positive attitude toward the hotel and the job being performed.
• Reporting to work on time and in proper uniform.
• Punch in and report to the head houseman on duty for work assignment
• Be able to read a banquet event order and set up rooms according to BEO's
• Be thoroughly familiar with the location of all function rooms and related areas and the various types of set ups, including
  • School room
  • Theater
  • Conference
  • U-Shape
  • Hollow Square
  • Hollow Rectangle
  • Banquet Style
  • T-Shape
  • E-Shape
• Be totally familiar with the safe handling care and storage of all banquet equipment
• Assist guests wherever possible, referring all requests which are beyond the scope of your responsibility immediately to your supervisor or catering manager
• Keep the total function room area and storage areas clean and neat at all times
• Perform periodic total cleaning of the area, as assigned by the head houseman
• All equipment not in use should be returned to its proper storage area in a clean condition before the end of each shift
• Report all damage to equipment, furnishings or the room promptly to the catering manager so that repairs may be made before damage worsen or accidents result.
• Check electric hookups for proper working order and tape down all exposed cords for equipment in use.
• Service all meeting rooms during breaks. Check temp and see if all lights are working and adjusted
• Check with supervisor before punching our, in uniform.
• Attend department meetings
• Eliminate safety hazards and report all injuries and accidents to the catering manager.
• Carefully follow all energy conservation and accident/loss prevention guidelines.
• Perform any additional department-related duties as assigned by head houseman or catering manager

EDUCATION AND EXPERIENCE

Diploma or GED

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate:

• Is regularly required to stand, walk, and run.
• Must be able to be on one's feet up to 8 hours per day.
• Is required to use hands and fingers to handle or feel objects.
• Is required to frequently reach with hands and arms.
• Is regularly required to talk or hear, taste, or smell.
• Is occasionally required to sit and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.