AHC Hospitality Spa Concierge

AHC Hospitality; Grand Rapids (MI); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Parking discounts

Free employee meals

Staff discounts

Job summary

AHC Hospitality’s Amway Grand Plaza in Grand Rapids, MI is seeking a Spa Desk Receptionist to welcome guests, book services, and ensure a smooth front-desk experience. You will operate the spa Booker system, handle payments, and coordinate with hotel colleagues to deliver warm, attentive service.

Typical shifts are 8am-5pm or 10am-7pm with weekend and holiday availability. Benefits include medical, dental, vision, 401K, parking discounts, free employee meals, and staff discounts.

Qualifications

• Must be familiar with each hotel's layout, products, services, amenities and history.
• Spa front desk experience helpful.
• Excellent communication and customer service skills.

Responsibilities

• Greet guests at spa desk and coordinate services.
• Book appointments using Spa Booker system.
• Process payments and maintain tidiness of the front-desk area.
• Assist guests with inquiries and hotel amenities.
• Follow hotel policies and safety guidelines.

Skills

Hotel familiarity

Education

High school diploma or GED

Job description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This position varies between 1st and 2nd shift, requiring weekend and holiday availability.

Typical hours are 8am-5pm, or 10am-7pm.

This position is eligible for full benefits (medical, dental, vision, and 401K) discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

Serving guests at the spa desk/reception area while providing the highest level of service possible in an efficient, courteous and professional manner by following JW Marriott and Amway Grand Plaza standards of aggressive hospitality and adhering to guidelines and procedures.

ESSENTIAL FUNCTIONS

- Participate in an "aggressive hospitality program," greeting all guests with warmth and enthusiasm, and be attentive to their needs while they are with us.

- Preparing standard statistical reports, such as help desk incident reports

- Learn and follow all hotel policies and procedures pertaining to your area of work. Follow established uniform standards and comply with all other company policies.

- Practice safety standards and reports all unsafe conditions.

- Provide fast and courteous service to our guests; to accomplish this, a well-organized work area must be maintained.

- Conduct yourself in a professional manner at all times as a goodwill ambassador of the AGPH to ensure guest satisfaction.

- Associates attitude, willingness to please guests, ability to get along with co-workers and supervisors.

- Ability to follow established guidelines, procedures and policies.

- Good record of attendance and punctuality at work.

- Adherence to prescribed grooming and appearance standards.

- Willingness to perform other duties as assigned.

- Open and/or close the work day;

- Book appointments (Spa Booker);

- Greet & prepare guests for services;

- Check guests out and take payments (Volante);

- Help maintain the cleanliness of the spa;

- Provide customer care services as required; and

- Other tasks as required or requested by the Manager;

REQUIRED SKILLS

- Must be familiar with each hotels layout, products, services, amenities and history

EDUCATION & EXPERIENCE

- High school diploma or GED; related experience and/or training preferred

PHYSICAL REQUIREMENTS

While performing the duties of this job, the associate:
- Is regularly required to stand, walk and run
- Is required to use hands and fingers to handle or feel objects
- Is required to frequently reach with hands and arms
- Is regularly required to talk or hear; taste or smell
- Is occasionally required to sit and stoop; kneel, crouch, or crawl
- Must occasionally lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close vision, distance vision, and peripheral vision